Residential Aide

Located on the Bowery in Manhattan, The Andrews is a Safe Haven comprised of 146 units for individuals not yet ready to transition into permanent housing, as well as those who may have struggled in other housing programs. The Andrews offers an alternative to life on the street: private, safe, clean, and affordable short-term accommodations. On-site case management and clinical services are available to meet the needs of its residents and to help those ready to move into secure, permanent housing.

Reporting to the Shift Supervisor, the Residential Aide will assist in ensuring effective service delivery. The Residential Aide will provide staff support and maintain program stability by providing assistance and monitoring the premises. The Residential Aide will be expected to engage with individuals experiencing homelessness as well as with Program and Outreach staff.

ESSENTIAL DUTIES:

Monitor the area and provide resources to clients

Maintain a welcoming, safe, stable environment for clients

Make hourly rounds within and outside the facility to ensure safety and security

Incident management: Report and document incidents, crisis interventions, communicate with on-call management team

Record keeping including documentation of daily attendance, shift report, visitors, writing progress notes

Greet people entering the site, determine nature and purpose of visit, and direct or escort them to specific destinations

Circulate among residents, visitors, or employees to preserve order and protect property

Complete intakes, and property searches as needed, distribute mail

Accept and log all food deliveries and serve meals to clients. Willingness to complete food safety course

Screen residents and visitors and packages to prevent passage of prohibited articles into residence

Use company vehicle to transport clients to and from appointments in the community and as directed by program management

Provide relief support for 311 operations

Facilitate onsite laundry and shower resources for clients

Perform other related duties as assigned

MINIMUM QUALIFICATIONS

Two years of related experience

Proficiency with Microsoft Office Suite required

High School Diploma or General Education Degree (GED), Associates degree preferred

CPR and First Aid certifications a plus

Experience working with individuals experiencing homelessness and/or mental health or substance use issues is a plus

Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred