Medical Assistant II, Family Medicine

Job Requirements

A busy pediatric practice is seeking a Medical Assistant to support the delivery of safe, efficient, and family-centered care for infants, children, adolescents, and adult patients. Under the direct supervision of the Practice Manager, this role performs delegated clinical and administrative duties, assists providers and nursing staff with patient care, documents in the electronic medical record, and supports daily patient flow and practice operations. The Medical Assistant serves as a resource to colleagues, participates in skill development and process improvement, and demonstrates professionalism through collaboration, communication, accountability, customer service, and strong clinical knowledge. This role also requires access to medication storage areas and administers vaccines to patients in accordance with hospital and practice policy. Below is a general breakdown of responsibilities- duties may vary by department.

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

Schedule: Monday-Thursday 7am-5:30pm (4day, 10-hour shifts)

Location: 7505 Osler Dr. Suite 305 Towson, MD 21204

Key Responsibilities

• Deliver a courteous, professional, and family-centered patient experience.
• Follow communication protocols and assist with service recovery when needed.
• Gather and document patient history, chief complaint, screenings, and questionnaires in the EMR.
• Prepare patients for examination and accurately obtain vital signs and risk screenings.
• Report abnormal findings to the provider and assist with exams and procedures.
• Perform routine clinical testing, including specimen collection, vision and hearing screening, EKGs, point-of-care testing, and other basic diagnostic support.
• Provide patient education materials as directed by the provider.
• Administer select medications, injections, and vaccines under provider supervision and according to policy.
• Maintain exam rooms, clinical supplies, and equipment readiness.
• Perform cleaning and high-level disinfection of equipment and clinical areas per policy.
• Support efficient patient flow and daily practice operations.
• Assist with front desk duties, including check-in, check-out, calls, scanning, and filing, as needed.
• Communicate delays and help address barriers to a positive patient and family experience.
• Review and respond to routine practice communications in a timely manner.
• Maintain compliance with regulatory, hospital, and practice policies, including safety standards.
• Participate in clinic huddles, staff meetings, process improvement, and competency activities.
• Serve as a resource for junior medical assistants and assist with onboarding, training, and skill development.
• Perform other duties as assigned.

Work Experience

Education & Experience - Required

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program. Special circumstances to consider an exception may include: (1 year of supervised work experience in a medical assisting field within the last 3 years; or 2 years of supervised work experience in a medical assisting field within the last 5 years). These should be vetted by Human Resources Director and Department Director.
• Current BLS certification.

Education & Experience - Preferred

• Medical Assistant certification preferred
• Pediatric experience preferred.
• Internal medicine experience preferred.
• Experience in a fast-paced, family-centered practice environment.
• At least 5 years of Medical Assistant experience in an ambulatory or outpatient practice setting.
• Experience using an EPIC or other electronic medical record for accurate, timely, and compliant documentation.
• Strong clinical skills, including vital signs, patient intake, specimen collection, point-of-care testing, EKGs, injections, immunizations, and support with in-office procedures
• Ability to support daily patient flow, manage competing priorities, and maintain efficient clinic operations.
• Strong communication, teamwork, accountability, and customer service skills.
• Ability to work independently, serve as a clinical resource to junior staff, and support onboarding, training, and competency development of others.
• Knowledge of infection prevention, equipment readiness, medication handling, and safe clinical practice standards.
• Commitment to continuous learning, competency completion, and professional development.

Knowledge, Skills, & Abilities

• Knowledge of aseptic and sterile techniques.
• Knowledge of blood and body fluid precautions.
• Ability to perform basic clinical skills such as obtaining vital signs.
• Ability to communicate effectively with patients, team members within the practice, and other members of the organization.