Medical Assistant - Health Outreach Coordinator - 1870

Position Summary

The Health Outreach Program (HOP) Coordinator plays a pivotal role in supporting the efficient operation of the mobile health outreach program. This position oversees daily program operations, including safe transport and setup of the mobile medical unit, site coordination, staff training, and community relations. The HOP Coordinator also provides client-facing support through registration, communication, and navigation to services. In addition, the HOP Coordinator may perform Medical Assistant duties within the scope of their training to ensure the safe and effective delivery of healthcare services in both outreach and clinic settings.

Duties/Responsibilities (Essential Functions)

Program & Vehicle Operations

Safely drive the HOP mobile medical unit (40 ft RV) to and from assigned service locations, ensuring timely and safe transport.

Oversee setup and breakdown of the unit at sites; maintain cleanliness and readiness of the vehicle.

Monitor and complete scheduled maintenance (weekly, monthly, annual); maintain accurate maintenance records.

Oversee daily operations of the HOP program, including scheduling, site coordination, and community/provider relations.

Serve as liaison between the Stout Street Health Center and community HOP sites.

Training & Staff Support

Oversee training and orientation for new Client Access Representatives and HOP staff, including scheduling, insurance verification, phones, and EHR use.

Shadow and coach new hires to ensure task accuracy and provide constructive feedback.

Empower staff to troubleshoot issues independently using established training resources and standard work.

Maintain and update the HOP training manual; train staff on mobile unit operations and safe driving practices.

Clinic Flow & Coverage

Facilitate client flow through active schedule management; support opening and closing of assigned clinics.

Provide coverage for staff shortages, including breaks, lunches, and vacations.

Assist the HOP Program Manager with provider and staff scheduling.

Client Communication & Services

Communicate with clients via phone, patient portal, or email to address concerns and inquiries.

Assist patients with scheduling and navigation to Stout Street Health Center services not accessible on the HOP.

Actively participate in identifying homeless and at-risk individuals/families and connecting them with health and community resources.

Facilitate access to behavioral health and other integrated health services.

Medical Assistant Support (as trained/credentialed)

Record patient demographics, medical histories, vitals, and chief complaints in the EHR.

Perform venipuncture, obtain specimens, and conduct laboratory tests (e.g., urinalysis, HCG, hematocrits, glucoses).

Conduct basic medical office procedures (pulse oximetry, peak flow, EKG, hearing/vision screening).

Administer immunizations per clinic protocol; document in NextGen/CIIS.

Assist providers and Behavioral Health Professionals with patient check-ins, assessments, and care.

Ensure accurate documentation of all visits and patient histories in the EHR.

Administrative Support & Compliance

Support revenue cycle functions, including insurance verifications and billing corrections.

Assist management with audit follow-up, special projects, and operational implementation.

Order and maintain medical supplies, pharmaceuticals, and stock levels for the mobile unit.

Ensure adherence to OSHA, HIPAA, and organizational safety standards.

Maintain compliance with COVID-19 vaccination requirements, as defined by CDC and local health authorities.

Ensure timely & accurate use of all company systems as required while maintaining complete, up-to-date records.

Performs other job duties as assigned.

Education, Licensure and Certifications

High school diploma or equivalent required.

Certification in Basic Life Support (CPR) required.

EMT or Medical Assistant (MA) certification required.

Must have and maintain a valid Colorado Driver’s License within 30 days of hire.

Experience

Minimum of 1 year of customer service or front desk experience in a medical office setting required.

At least 2 years of experience as a Medical Assistant in a hospital or large clinical setting preferred; experience with underserved or indigent populations strongly preferred.

1 year of administrative or program coordination experience required; nonprofit experience preferred.

Large RV or vehicle driving experience strongly preferred.

Job Competencies

Large RV or vehicle driving experience preferred.

Previously worked with Non-Profit organizations.

Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

Bilingual (English/Spanish).

Physical Demands and Working Conditions The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act, CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.

Physical Demands

Percentage of work time spent on activity →

0% - 24%

25% to 49%

50% to 74%

75% to 100%

SEEING: Must be able to read computer screens and printed documents.

X

HEARING: Must be able to hear well enough to communicate with employees and others.

X

STANDING/WALKING

X

CLIMBING/STOOPING/KNEELING

X

LIFTING/PULLING/PUSHING

X

FINGERING/GRASPING/FEELING: Must be able to write, type and use telephones.

X

DRIVING: Must have valid driver’s license and clean driving record.

X

Working Conditions

Work primarily in a mobile medical unit and community-based settings.

Exposure to infectious diseases and handling of medical equipment.

Regular interaction with diverse and marginalized populations.

May involve working outdoors and in non-traditional care settings.

Evening and weekend shifts may be required.