On-Call Patient Navigator Specialist

Position Summary

The Patient Navigation Specialist- Vision assists patients in overcoming barriers to care and ensures access to comprehensive vision services. This position serves in the front desk role for our eye clinic, assists patients in obtaining and keeping specialty appointments for care at outside organizations, and performs basic vision screenings to help triage patient care. The role contributes to CCH’s mission by addressing barriers related to transportation, specialty referrals, and health education while fostering a trauma-informed, patient-centered approach.

Duties/Responsibilities (Essential Functions)

• Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience. • Independently initiates and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.• Conducts insurance status verification and connects clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.• Assist patients with scheduling eye exams and specialty referrals. Arrange transportation and assist clients in arriving at appointments on time.• Drive and escort patients to specialty referrals for advanced procedures or surgeries that would seriously impair their vision.• Support clinic operations and patient flow by assisting the Ophthalmic Assistant with basic ophthalmic services, including patient screening, visual acuity (VA) testing, taking retina photos, Visual Field, and OCT testing.• Perfom optical-related duties, including eyeglasses adjustments, fitting, and repairs. Plus, entering orders into our system.• Coordinate care activities with the eye clinic team and providers, including volunteer physicians and specialists. Document patient follow-up and treatment compliance using established clinic workflows. Performs other job duties as assigned.

Education, Experience and Job Competencies

• Educationo High School diploma or equivalent required.
• Experienceo One year of experience in a healthcare setting, preferably in eye care, preferred.o Experience with insurance enrollment, clinical or healthcare front desk operations strongly preferred.

Job Competencieso Strong customer service and patient advocacy skills.o Excellent verbal and written communication skills.o Ability to build effective relationships with patients, providers, specialists, and community resources.o Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.o Attention to detail and accuracy in documentation and data tracking.o Ability to identify and address barriers to care and connect patients with appropriate resources.o Demonstrated initiative, accountability, and problem-solving skills.o Ability to work effectively with diverse populations while maintaining professionalism, empathy, and confidentiality.o Ability to work collaboratively in a team-based healthcare environment.

Department Overview & Requirements

• Department Description: The Vision Services department provides comprehensive eye care for individuals experiencing homelessness or at risk of homelessness. Services include eye exams, glaucoma testing, provision and repair of eyeglasses, and patient navigation for specialty referrals and surgical care. The department operates within the integrated model of the Stout Street Health Center, collaborating closely with medical, dental, behavioral health, and pharmacy teams to ensure coordinated, trauma-informed, and patient-centered care.• Location: 2130 Stout St Denver CO- Stout Street Health Center• Schedule: 7:30 AM to 4PM• Driving Requirements: Must have a valid driver’s license and clean driving record for the last 2 years.• Language Requirements: Bilingual in English and Spanish preferred.

Physical Demands and Working Conditions The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act, CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.

• Physical DemandsPercentage of work time spent on activity → 0% - 24% 25% to 49% 50% to 74% 75% to 100%SEEING: Must be able to read computer screens and printed documents. XHEARING: Must be able to hear well enough to communicate with employees and others. XSTANDING/WALKING X CLIMBING/STOOPING/KNEELING X LIFTING/PULLING/PUSHING X GRASPING/FEELING: Must be able to write, type and use telephones. XDRIVING: Must have a valid driver’s license and clean driving record. X
• Working Conditions o Work primarily in a clinical setting.o Exposure to infectious diseases and handling of medical equipment.o Regular interaction with diverse and marginalized populations.o Frequent interpersonal interactions with clients who may present with complex medical, behavioral health, or social needs.

Employee Acknowledgement of Receipt of Job Description This job description is intended to describe the general nature of the work performed. It is not intended to be a complete list of all responsibilities, duties and skills required for employees performing this job. Furthermore, this job description does not establish a contract of employment. Colorado Coalition for the Homeless (“CCH” or “Coalition”) may change job descriptions at any time, with or without notice, as service needs require.

CCH is committed to delivering services, making employment-related decisions, selecting volunteers and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender expression, pregnancy, health condition related to pregnancy, military status or any other applicable status protected by law.

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