Medical Secretary, Behavioral Health

Job Requirements

Every Patient. Every Encounter. Every Day .

At University of Maryland Upper Chesapeake Health (UM UCH), you will join a highly dedicated and supportive team that has been providing high-quality care to the community of Harford County for over 100 years. We proudly serve our patients and our community with unwavering commitment and exceptional care. It's our passion for people that motivates us to do great work every single day.

Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.

Rotating 2-Week Schedule (12-Hour Shifts)

Week 1

Sunday: 8:30 AM – 9:00 PM

Wednesday: 8:30 AM – 9:00 PM

Saturday: 8:30 AM – 9:00 PM

Week 2

Monday: 8:30 AM – 9:00 PM

Wednesday: 8:30 AM – 9:00 PM

Friday: 8:30 AM – 9:00 PM

We are seeking new and experienced Medical Secretaries to join our extraordinary team!

As a Medical Secretary you will

• A Respond to telephone inquiries, manage routine questions, and direct complex issues to the appropriate personnel. Accurately complete, submit, and track all required documentation in a timely manner. Maintain records and ensure all documentation is properly scanned into patient files.
• Coordinate patient appointments and diagnostic tests, collaborating with relevant staff as needed. Arrange follow-up visits to ensure seamless patient care.
• Support the team in all aspects of preparing for patient appointments and handling post-visit paperwork. Ensure completion of Consent to Treat, HIPAA, and other necessary forms.
• Manage electronic patient records by organizing and preparing all relevant information, reports, charts, and correspondence prior to patient arrival.
• Collect essential registration details from patients, including co-payments, referral forms, and authorizations, and forward these to the billing department.

As a member of our team, you will experience:

• A supportive, collaborative, and continuous learning work environment
• A comprehensive benefits package to support your health and a balanced lifestyle - including health, vision, dental, and prescription drug coverage.
• 403(b) savings plan with company match
• Generous tuition reimbursement to support your continuing education and professional growth.

Work Experience

Education & Training: A high school diploma or equivalent is required. Must have either one (1) year of previous customer service experience or have completed an accredited or approved Administrative Assistant program within the last 12 months

Work Orientation & Experience: Previous healthcare or medical office experience is preferred.

Skills & Abilities: Ability to: a) maintain appropriate, professional conduct and appearance at all times, follows office dress code consistently; b) complete work in an established time frame, seek appropriate tasks when primary tasks are completed or pace is slow; c) demonstrate willingness to perform other duties to assist the team effort for the benefit of the patients, physicians and fellow team members; d) communicate effectively and professionally with team members, physicians, patients, and customers; e) consistently arrive at work on time and completes all tasks or arranges for coverage before leaving for the day or lunch; f) maintain desk and business areas in a professional, neat manner