Client Success Caregiver

Position: Client Success Caregiver

Location: Westford, MA and willingness to travel throughout Middlesex County, MA as needed

Pay Range: $18.25 - $20/Hr dependent on experience and qualifications

Are you an experienced Certified Nursing Assistant (CNA) or Certified Home Health Aide (HHA) who enjoys building relationships, solving problems, and ensuring seniors receive exceptional care? Do you thrive in a fast-paced environment where no two days are the same?

Senior Helpers of Westford is growing, and we are seeking a Client Success Caregiver to support both our clients and office team by providing hands-on caregiving, assisting with urgent staffing needs, introducing caregivers to new clients, conducting client visits, and helping ensure every client has an outstanding experience with our agency.

At Senior Helpers, we are proud to be nationally recognized as a Great Place to Work®, and we are committed to building a culture rooted in compassion, accountability, and teamwork. If you're passionate about helping seniors while taking on a more dynamic role beyond traditional caregiving, we'd love to hear from you.

Schedule: 40 Hrs/Week Monday to Friday 8am to 4pm

What You’ll Do

Provide Exceptional Client Care

• Provide companion and personal care services to clients as needed
• Cover urgent client needs including new client starts, caregiver call-outs, assignment refusals, late arrivals, and other service gaps
• Safely transport clients when appropriate

Support Client Success

• Conduct client check-in visits to ensure satisfaction with services
• Introduce caregivers to new clients and help ensure smooth transitions
• Identify opportunities to increase client services and communicate them to the office team
• Deliver supplies, PPE, and other materials to clients as needed

Support & Develop Caregivers

• Check in with caregivers during client visits and communicate feedback to leadership
• Assist with caregiver training as directed by our RN or Caregiver Manager
• Distribute educational materials and resources to caregivers

Partner with the Office Team

• Assist with client service needs throughout our service territory
• Communicate client concerns, service updates, and potential issues promptly
• Help maintain the high level of customer service our clients and families expect
• Perform other duties that support quality care and client satisfaction

Why Join Senior Helpers of Westford?

• Collaborative, Supportive Office Team
• 401k
• Dynamic role combining caregiving with client support and office collaboration
• 40 Hrs of Paid Sick Time
• Mileage reimbursement for work-related travel
• Employee Discount Program
• Work for a nationally recognized Great Place to Work®
• Employee Assistance Program
• Professional growth within a stable and growing organization
• Appreciation Events
• Meaningful work that improves lives every day

What You Need

• CNA or HHA certification from an approved program
• Minimum of 1 year of hands-on caregiving experience
• Customer service experience with strong relationship-building skills
• Excellent communication and problem-solving abilities
• Highly organized with strong attention to detail
• Ability to prioritize and adapt in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new software quickly
• Valid driver's license, reliable vehicle, and willingness to travel throughout our service area
• Ability to transport clients when needed
• Clean driving record and ability to pass routine background checks
• Comfortable working independently and as part of a team
• Comfortable working in homes with pets and/or smoking environments
• Maintain confidentiality of client and employee information
• Uphold the Senior Helpers mission, values, and brand standards
• Some After hours and Weekend support is required

Senior Helpers provides non-medical, in-home senior care services designed to help older adults age safely and independently at home. Our team is committed to setting a higher standard of care and supporting families throughout their caregiving journey.

We Are an Equal Opportunity Employer and Prohibit Discrimination/Harassment Without Regard to Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by Federal, State or Local Laws