Hospital Scheduler

ABOUT US

RGA is the premier gastroenterology practice serving the communities of Rockford, South Beloit, and the surrounding communities. Our driving mission is promoting digestive health through quality, cost-conscious patient care. We continue to implement the latest technology available in treating our patients with digestive diseases and are responsive to the changes occurring in managed health care delivery systems locally and regionally.

We operate by following guiding principles; compassion, respect, trust, integrity, diversity and inclusion, innovation, education, and fiscal responsibility, while striving to enhance workplace satisfaction in an independent gastroenterology practice.

COMPENSATION

Starting pay typically falls between $17.00 and $21.00 per hour , depending on experience, skills, and qualifications. The full pay range for this position is $17.00 - $23.83 per hour , providing opportunities for growth and advancement based on performance, tenure, and professional development.

OVERALL SUMMARY:

The Hospital Scheduler is responsible for all hospital outpatient gastrointestinal procedures for Rockford Gastroenterology Associates, with an emphasis on thorough follow-through.

This position schedules appointments for all physicians and nurse practitioners and works directly with them on add-ons, rescheduling, and emergent patients. The Hospital Scheduler also carries out specific discharge instructions from hospital rounds cards and communicates scheduling changes to all necessary personnel at both the hospital and the office.

Success in this role requires knowledge in medical terminology, experience with being an office scheduler and a calm, professional, and cooperative approach with patients, physicians, and all RGA departments.

Requirements

DUTIES AND RESPONSIBILITIES

• Schedules patient appointments for all GI specific outpatient procedures and follow up office visits for all physicians and nurse practitioners.
• Carries out discharge instructions from hospital rounds cards as they relate to appointment scheduling.
• Works directly with physicians and nurses regarding add-ons, rescheduling, and emergent patients, responding in a calm and responsive manner.
• Communicates scheduling changes to all necessary personnel at both hospital and office.
• Interacts in a cooperative and flexible manner with patients, physicians, front desk, hospital scheduling secretaries, and all other RGA departments.
• Develops a thorough understanding of patient symptoms, diagnostic tests, and procedures to give appropriate patient instructions and identify when a nursing assessment is needed.
• Becomes proficient with computer scheduling and knowledgeable about the total scope of the practice, both office and hospital.
• Requests assistance from the patient care coordinator or patient care manager for difficult scheduling needs.
• Performs other duties as required.

KEY COMPETENCIES & SKILLS

• Scheduling accuracy and thorough follow-through
• Proficiency with computer scheduling systems
• Working knowledge of basic medical terminology, patient symptoms, and diagnostic tests and procedures
• Clear, effective communication with patients, physicians, nurses, and co-workers
• Calm, flexible, and cooperative approach when rescheduling and handling emergent patients
• Professionalism, reliability, and a friendly, empathetic phone and in-person manner
• Discretion and compliance with patient confidentiality policy

BENEFITS

Rockford Gastroenterology Associates offers a competitive benefits package to eligible employees, which includes:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company-paid life insurance at $50k coverage
• Company-paid premiums for Short-term and long-term disability insurance
• Voluntary supplemental insurance options
• Employee Assistance Program (EAP)
• 120 hours of Annual Leave for Full-Time hires during years 1-2 and 8 paid holidays
• 401(k) and Profit Sharing Plan
• Professional development and continuing education opportunities, including a tuition reimbursement benefit
• No nights or weekends!

Benefits are subject to plan terms, eligibility requirements, and waiting periods. Eligibility generally begins on the first of the month following 60 days of employment for employees regularly scheduled to work 30 or more hours per week.