Endoscopy Procedure Navigator (Certified Med Assistant)

An Endoscopy Procedure Navigator is a healthcare professional who guides patients through the pre procedure process - ensuring safety, efficiency, and a seamless patient experience

Role Overview

The Endoscopy Procedure Navigator integrates advanced clinical knowledge, critical thinking, and compassionate communication to coordinate care for patients undergoing endoscopic procedures. The role acts as a bridge between patients, families, and the healthcare team, ensuring timely, safe, and patient centered care

Compensation

Starting pay typically falls between $18.50 and $23.00 per hour , depending on experience and qualifications. The full salary range for this position is $18.50 - $26.00 per hour , providing opportunities for growth and advancement based on performance, tenure, and skill development.

Key Responsibilities

• Pre Procedure Readiness: Assess patients for specialized needs such as: Monitored Anesthesia Care (MAC) requirements, severe respiratory conditions, pulmonary hypertension, recent cardiac events/stroke, significant heart disease, Implanted cardiac devices requiring clinical follow-up, Identifying and reviewing special medication instructions, Bowel prep needs, etc.
• Patient coordination: Confirm patient readiness and coordinate with endoscopy units and other departments.
• Navigation support: Act as the primary liaison between patients and the ASC/hospital/gastroenterology team, addressing questions, concerns, and logistical issues before, during, and after the procedure.
• Care plan adherence: Ensure patients follow pre procedure preparation instructions and attend scheduled endoscopies/colonoscopies
• Patient education & communication: Provide clear, empathetic information about the colonoscopy process, benefits, risks, and what to expect, including colorectal cancer screening and surveillance guidance. Ensure adherence to pre-procedure instructions.
• Issue resolution: Identify and escalate patient related problems to the management team, and mentor less experienced navigators. Apply critical thinking skills to identify patient barriers and potential health and safety concerns.
• Data management: Maintain accurate records in the EHR system and update patient progress in line with care plans. Maintain confidentiality and compliance with healthcare regulations.

Key Performance Indicators (KPIs) for the Role

• High patient satisfaction and adherence rates.
• Effective communication and problem solving in patient navigation.
• Accurate and up to date documentation in EMR systems.

Impact of Role to the Organization

By managing the entire endoscopy journey, the Navigator:

• Reduces delays and improves patient outcomes.
• Enhances patient satisfaction and compliance.
• Supports efficient, safe, and coordinated care delivery.

Benefits

Rockford Gastroenterology Associates offers a competitive benefits package to eligible employees, including:

• Medical, dental, and vision insurance options through Blue Cross Blue Shield of Illinois
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available
• 50K life insurance coverage - company paid!
• Short-term and long-term disability insurance premiums are company paid!
• Voluntary supplemental insurance options through Unum
• 401(k) & Roth retirement savings plans which includes profit sharing and matching at 3% for eligible employees
• Paid time off (PTO)- up to 120 hours per year for new full time employees, with increases as soon as 2 years of service!
• 7 Paid holidays
• Employee Assistance Program (EAP), offering counseling and legal services at no cost, 24/7

Requirements

Skills & Qualifications

• High school diploma or GED required.
• Certified Medical Assistant (CMA) with endoscopy or gastroenterology experience (preferred but not required ).
• Experience : Minimum 2 years in patient navigation, healthcare, or related field; 3–5 years preferred .
• Familiarity with EMR systems (NextGen or similar), strong communication skills, ability to work independently and collaboratively with a patient centered care approach.
• Language : English fluency required . Bilingual in Spanish preferred.
• Strong clinical assessment and prioritization skills.
• Excellent communication and empathy.
• Ability to coordinate across multidisciplinary teams.
• Knowledge of endoscopy protocols and patient safety standards.

Work Environment & Requirements

• Hours: Full time (e.g., 40 hours/week). The anticipated schedule will be 8:00 AM to 4:30 PM, Monday - Friday.
• Location: 401 Roxbury Rd. Rockford, IL 61107
• Values & objectives: Alignment with RGA's organizational goals of delivering high quality, timely, equitable care, and supporting patient engagement in colorectal health services.