Care Coordinator

Care Coordinator

Right at Home Southwest Houston | Rosenberg, TX

Full-Time | In-Office | Shared After-Hours On-Call Rotation

About the Role

Right at Home Southwest Houston is seeking a positive, resourceful, and highly organized Care Coordinator & Operations Specialist to support our daily operations.

This is a hands-on role for someone who enjoys working with people, thrives in a fast-paced environment, and takes full ownership of their responsibilities.

The ideal candidate is an exceptional communicator and natural problem-solver who anticipates challenges, builds productive relationships with caregivers, and finds solutions when unexpected situations arise.

Key Responsibilities

Caregiver Scheduling & Care Coordination (Primary Responsibility)

• Take complete ownership of caregiver scheduling, ensuring reliable coverage and continuity of care.
• Proactively anticipate staffing challenges and develop contingency plans for call-offs, emergencies, and unexpected schedule changes.
• Resolve last-minute scheduling issues independently, creatively, and efficiently.
• Build and maintain positive, productive relationships with caregivers to promote engagement, reliability, and retention.
• Coordinate caregiver assignments based on client needs, compatibility, availability, and preferences.
• Maintain clear, professional, and timely communication with caregivers, clients, and families.
• Provide direct client care as a last resort when no qualified caregiver is available, subject to appropriate training and authorization.
• Participate in a shared after-hours on-call rotation.

Office Operations & Caregiver Support

• Conduct caregiver orientations and assist with onboarding and training.
• Support day-to-day administrative activities, recordkeeping, and office coordination.
• Maintain accurate schedules, client records, and caregiver information using WellSky Personal Care.
• Assist with caregiver engagement and operational improvement initiatives.
• Support management with other operational priorities as needed.

Additional Responsibilities (As Time Permits)

• Conduct occasional client home visits to monitor satisfaction and strengthen relationships.
• Assist with marketing initiatives and community outreach activities.
• Visit local senior centers, community organizations, and referral partners when scheduling and operational responsibilities allow.

Qualifications

Required

• Minimum 2 years of experience in caregiver scheduling, care coordination, staffing, or related healthcare operations.
• Exceptional communication and relationship-building skills.
• Strong problem-solving abilities, resourcefulness, and the ability to remain calm under pressure.
• A proactive, ownership-driven mindset with the ability to anticipate challenges and plan ahead.
• Positive attitude, adaptability, and willingness to take initiative.
• Excellent organization, time management, and multitasking skills.
• Proficiency in Microsoft Office and scheduling.
• Valid driver's license and reliable transportation.
• Willingness to participate in after-hours on-call rotation and provide occasional direct care coverage when necessary.

Preferred

• Previous experience in a non-medical home care agency.
• Experience with WellSky Personal Care.
• Bilingual in English and Spanish.
• Residence within or near our service territory, including Rosenberg, Richmond, Fulshear, Needville, and surrounding communities.

Why Join Right at Home Southwest Houston?

• Competitive pay based on experience.
• Annual merit reviews.
• Professional development and growth opportunities.
• Supportive leadership and a collaborative team environment.
• Meaningful work supporting seniors and their families.
• Opportunity to contribute to a nationally recognized home care brand.

Who Will Succeed in This Role?

We're looking for someone who takes initiative rather than waiting for instructions, builds genuine relationships with caregivers, and approaches unexpected challenges with confidence and creativity.

You understand that successful scheduling isn't just about filling shifts. It's about anticipating problems, maintaining dependable caregiver relationships, communicating effectively, and ensuring clients receive consistent care.

If you're dependable, resourceful, positive, and enjoy taking ownership of a variety of responsibilities, we'd love to hear from you.

Apply today to join Right at Home Southwest Houston!