Front Desk Guest Ambassador / CT Tech Assistant

Now Hiring: Front Desk Guest Ambassador / CT Tech Assistant

Location: Mandarin – 10696 Old St. Augustine Rd., Jacksonville, FL

Schedule: Monday through Friday | 8 AM to 4 PM

Join Our Team at Precision Imaging Centers!

Precision Imaging Centers is looking for friendly, compassionate, and detail-oriented individuals to join our Mandarin team in Jacksonville!

We are seeking dependable, service-oriented individuals who enjoy working with people and creating exceptional patient experiences. This position combines front desk responsibilities, appointment verification, and hands-on support for our CT technologists, offering an opportunity to grow your career in healthcare.

Position Overview

As a Front Desk Guest Ambassador / CT Tech Assistant, you will play an important role in creating a welcoming patient experience while supporting daily front desk operations, reviewing upcoming appointments for accuracy and completeness, and assisting our CT technologists with patient preparation and imaging workflows.

The ideal candidate is friendly, professional, organized, and comfortable working in a fast-paced healthcare environment. Strong attention to detail is essential, as this role involves reviewing physician orders, verifying appointment information, and helping ensure patients are properly prepared for their scheduled exams.

Previous venipuncture experience or willingness to train is preferred.

Key Responsibilities

Front Desk / Guest Ambassador Duties

• Greet patients warmly and provide a positive first impression
• Manage patient registration and update insurance and personal information
• Schedule appointments and handle phone inquiries efficiently
• Process payments and maintain accurate financial records
• Educate patients on available services and encourage feedback and reviews
• Maintain a clean, organized, and inviting reception area
• Collaborate with team members to ensure smooth patient flow

Schedule Scrubbing & Appointment Verification

• Proactively review and scrub upcoming patient schedules to ensure appointments are accurate, complete, and ready for the patient's visit
• Verify that physician orders are present, legible, complete, and associated with the correct patient
• Confirm patient information, including name and date of birth, matches the physician's order and scheduled appointment
• Review physician orders against scheduled exams to verify the correct imaging modality, body part, laterality (left or right), and contrast requirements
• Identify discrepancies or missing information and contact referring physician offices to obtain clarification or corrections before the appointment
• Verify expected patient financial responsibilities, including copays, coinsurance, and out-of-pocket amounts, to ensure accurate payment collection
• Confirm that required insurance prior authorizations have been obtained, approved, and properly linked to the scheduled exam
• Communicate unresolved scheduling, authorization, or order-related issues to the appropriate team members to prevent delays in patient care
• Maintain accurate documentation and follow established procedures to ensure efficient scheduling and a seamless patient experience

CT Tech Assistant Duties

• Assist CT technologists with preparing patients for imaging procedures
• Help ensure patient safety, comfort, and proper positioning during exams
• Perform venipuncture and IV starts as needed, based on training and qualifications
• Prepare examination rooms and maintain necessary supplies
• Clean, organize, and restock clinical areas and equipment
• Assist with patient documentation and workflow coordination
• Support CT technologists with daily operational needs to maintain efficient patient care

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Venipuncture and IV start experience or willingness to train is preferred
• Previous experience in healthcare, patient care, customer service, or hospitality preferred
• Experience with medical scheduling, insurance verification, physician orders, or prior authorizations is a plus
• Strong attention to detail and ability to identify and resolve discrepancies in patient and appointment information
• Strong verbal, written, and interpersonal communication skills
• Friendly, professional, and compassionate attitude
• Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced healthcare environment
• Comfortable using computers, electronic medical records, and scheduling systems
• Dependable, team-oriented, and committed to providing excellent patient care
• Physical ability to stand or sit for extended periods and occasionally lift up to 25 lbs

Benefits of Joining Precision Imaging Centers

• Full-time benefits include health, dental, vision, short- and long-term disability, company-paid life insurance, and 401(k)
• Competitive pay, paid time off, and paid holidays for full-time positions
• Bonus opportunities based on patient reviews
• Career growth and advancement opportunities
• Supportive, patient-centered work environment
• Employee recognition and referral bonus programs
• Opportunities to learn and develop new skills
• Proud to be Great Place to Work Certified!

If you enjoy helping others, have a passion for patient care, and are interested in gaining hands-on experience in medical imaging, we would love to meet you!