Lead Front Desk Guest Ambassador / Tech Assistant

Now Hiring: Lead Front Desk Guest Ambassador / Tech Assistant

Location: Millenia Blvd. – Orlando, FL

Position Type: Full-Time | Leadership Role with Benefits

Schedule: Monday–Friday | 8:00 AM–4:00 PM

Join Our Growing Team at Precision Imaging Centers!

Precision Imaging Centers is growing, and we're looking for an experienced, motivated, and patient-focused Lead Front Desk Guest Ambassador / Tech Assistant to join our Millenia Orlando team!

This is an excellent opportunity for someone with previous leadership, supervisory, or management experience who enjoys leading by example, supporting team members, and creating exceptional patient experiences.

We're seeking a dependable, organized professional who can help oversee daily front desk operations, support our imaging technologists, and ensure our center runs efficiently while maintaining the highest standards of patient care.

Previous leadership or supervisory experience is highly desired, and a background in radiology or outpatient imaging is strongly preferred.

Position Overview

As our Lead Front Desk Guest Ambassador / Tech Assistant, you'll take on a key leadership role in supporting daily center operations while remaining actively involved in patient-facing and clinical support responsibilities.

You'll help guide and support front desk team members, coordinate patient flow, ensure upcoming appointments are accurate and complete, and assist imaging technologists with patient preparation and exam workflows across multiple modalities, including MRI and CT.

The ideal candidate is a natural leader who takes initiative, communicates effectively, solves problems proactively, and is comfortable balancing leadership responsibilities with hands-on patient care.

We're looking for someone who leads by example, promotes teamwork, maintains accountability, and helps create a positive, efficient, and welcoming environment for both patients and employees.

Key Responsibilities

Team Leadership & Daily Operations

• Serve as a lead resource and point of contact for front desk Guest Ambassadors and Tech Assistants.
• Help oversee daily front desk operations to ensure efficient workflows, excellent customer service, and a positive patient experience.
• Provide guidance, training, and ongoing support to team members.
• Lead by example by demonstrating professionalism, accountability, teamwork, and a strong work ethic.
• Assist with coordinating daily assignments, prioritizing tasks, and ensuring appropriate coverage throughout the day.
• Monitor patient flow and work closely with technologists and management to minimize delays and improve efficiency.
• Help identify and resolve patient concerns, scheduling challenges, and operational issues in a timely and professional manner.
• Support onboarding and training of new team members, reinforcing established procedures and service expectations.
• Promote a positive team culture while encouraging communication, collaboration, and continuous improvement.
• Communicate operational concerns, staffing needs, and opportunities for improvement to center management.
• Assist with maintaining compliance with company policies, patient safety standards, and established procedures.

Front Desk / Guest Ambassador Responsibilities

• Welcome patients and provide a friendly, professional experience from check-in through check-out.
• Complete patient registration and verify insurance, demographic, and appointment information.
• Schedule appointments, answer incoming calls, and assist with patient inquiries.
• Collect payments and maintain accurate patient and financial records.
• Address patient questions and concerns while ensuring a high level of customer satisfaction.
• Educate patients about available imaging services and encourage patient feedback.
• Maintain a clean, organized, and welcoming front desk environment.
• Collaborate with clinical and administrative staff to ensure smooth daily operations.

Schedule Scrubbing & Appointment Verification

• Proactively review and scrub upcoming patient schedules to ensure appointments are accurate, complete, and ready for the patient's visit.
• Verify that physician orders are present, legible, complete, and associated with the correct patient.
• Confirm patient information, including name and date of birth, matches physician orders and scheduled appointments.
• Review orders against scheduled exams to verify the correct imaging modality, body part, laterality, and contrast requirements.
• Identify discrepancies or missing information and coordinate with referring physician offices to obtain clarification or corrections.
• Verify expected patient financial responsibilities, including copays, coinsurance, and out-of-pocket amounts.
• Confirm required insurance prior authorizations have been obtained, approved, and properly linked to scheduled exams.
• Help ensure front desk team members follow established schedule-scrubbing procedures and address outstanding issues promptly.
• Communicate unresolved scheduling, authorization, or order-related concerns to the appropriate departments to prevent delays in patient care.
• Maintain accurate documentation and support efficient appointment preparation.

Tech Assistant / Clinical Support

• Assist imaging technologists with preparing patients for MRI, CT, and other imaging procedures.
• Help with patient positioning, comfort, and exam preparation under the direction of the technologist.
• Follow established patient safety and imaging department protocols.
• Perform IV starts as needed when appropriately trained and authorized.
• Prepare, clean, and restock imaging rooms and clinical supplies.
• Assist with patient documentation and daily clinical workflows.
• Support technologists across multiple imaging modalities based on departmental needs.
• Help coordinate communication between front desk and clinical teams to ensure efficient patient flow.

Qualifications

Leadership & Experience

• Previous leadership, supervisory, team lead, or management experience is highly desired.
• Experience training, mentoring, or providing direction to team members is strongly preferred.
• Previous experience in radiology, outpatient imaging, or another healthcare setting is strongly preferred.
• Experience with front desk operations, patient registration, medical scheduling, insurance verification, or prior authorizations is preferred.
• Previous experience assisting with MRI, CT, or other imaging modalities is a plus.
• Venipuncture or IV-start experience is a plus; training may be available for qualified candidates.

Education & Skills

• High school diploma or equivalent required; college degree preferred.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Ability to motivate and support team members while maintaining professionalism and accountability.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and make sound decisions in a fast-paced environment.
• Comfortable using computers, electronic medical records, and scheduling systems.
• Ability to handle challenging situations and patient concerns with professionalism and compassion.
• Willingness to work in both administrative and clinical support capacities.
• Dependable, proactive, and committed to delivering exceptional patient care.
• Ability to stand or sit for extended periods and occasionally lift up to 25 lbs.

Benefits & Perks

As a full-time member of the Precision Imaging Centers team, you'll enjoy a competitive benefits package and opportunities for professional growth.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability Coverage
• Company-Paid Group Life Insurance
• Paid Time Off (PTO)
• Competitive Pay and Bonus Opportunities
• Employee Recognition and Referral Bonuses
• Opportunities for Leadership Development and Career Advancement
• Consistent Monday–Friday Schedule, 8:00 AM–4:00 PM
• Great Place to Work® Certified Workplace
• Supportive, Team-Oriented Environment

Why Join Precision Imaging Centers?

At Precision Imaging Centers, we're committed to delivering Exceptional Clarity and Superior Care to every patient. We believe exceptional patient care starts with strong leadership, teamwork, and employees who genuinely care about making a difference.

As our Lead Front Desk Guest Ambassador / Tech Assistant, you'll have the opportunity to make a meaningful impact by supporting your team, improving daily operations, and helping create an outstanding experience for every patient who walks through our doors.

This is a great opportunity for someone who enjoys taking ownership, leading others, and growing their career in healthcare while remaining actively involved in patient care.

Apply Today!

If you're a motivated, dependable professional with leadership experience, a passion for patient care, and the ability to lead by example, we'd love to hear from you!

Take the next step in your healthcare career and join our growing Millenia Orlando team!

Thank you for your interest in joining Precision Imaging Centers!