Patient Services Assistant

Summary

The Patient Services Assistant in the Outpatient Infusion Center is the initial point of contact for all customers entering the facility and therefore exceptional customer service skills are required. The Patient Services Assistant must also be to assist the clinical staff with transporting/lifting of patients, billing, scheduling patients, filing, word processing, production of documents, registration of patients and other general duties as requested.

Responsibilities

(35%)* Performs patient registration responsibilities, including insurance verification, pre-certification and obtaining necessary signatures and authorizations for billing and release of medical information according to established procedure. Obtains signed Advance Beneficiary Notice of Noncoverage (ABN) when services are not covered prior to patient’s treatments.

(35%)* Maintains daily schedule for the infusion area through coordination and communication with the nursing staff, in regards to staff needs and availability, patient acuity, and physician orders for treatment; as well as coordination with other departments and institutions on behalf of physicians and patients. Independently contacts patients for scheduling appointments. Provides consistent positive high level of customer service in person and on the phone.

(30%)* Performs all office operations including filing of charts, typing and clerical duties and obtaining/transferring patient information data.

OTHER DUTIES AND RESPONSIBILITIES:

Acts independently; consistently exercises discretion and judgment in performing work, which is predominantly intellectual and varied in nature.

Assists in compiling and releasing data for statistical reports. Monitors incomplete records according to Medical Staff bylaws and the Medical Center’s Records policies.

Complete charge posting for infusion patient encounters and assists in the auditing process with the assistant of the clinical staff.

Participates in performance improvement activities. Maintains compliance with State and Joint Commission requirements in regard to radiation safety and protection for patients and staff.

Attends scheduled in-services to review policy/procedure and safety measures.

Effectively operates a computer using MS Office applications such as Word, Excel, and Adobe, etc.

Other duties as assigned.

Certifications and Licensures

Credential: BLS: Basic Life Support

Equivalent Experience: Within 1 month of hire or transfer

Qualification Source: AHA

Essential: true

Required Education

Education: High School Diploma or GED

Equivalent Experience:

Education Specialization: GENSTUDY

Essential: true

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Basic knowledge of medical terminology as obtained through a formal course or one year’s experience working in the health care setting.

Must possess general clerical skills and ability to operate standard office equipment, including computer knowledge, i.e. MS Office, Excel, Word, Adobe, etc.

Demonstrate the ability to effectively communicate with others in person and on the telephone.

Must have understanding that this outpatient care setting and the role of Patient Service Specialist will be patient centric.

Must possess the ability to adapt and adjust to a fluid and changing environment and be able to maintain a flexible and willing attitude to work within changing patient needs on a daily basis.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

A minimum of six months experience in a health care facility is preferred.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.