Outpatient Pharmacy Technician

Summary

Following a training period of approximately 4 to 6 weeks, the Outpatient Pharmacy Technician should be able to decipher and enter orders on the computer, determine eligibility and enroll Meds to Beds patients, adjudicate claims, fill orders, answer phones and doors, capture payment, file, and stock the department. Technicians will also facilitate the delivery of discharge prescriptions to patients as part of the Meds to Beds program and package and prepare prescriptions for shipping to the consumer. The position requires professional judgement and problem-solving skills.

Responsibilities

(25%) * Fill and prepares prescriptions for final verification by pharmacist. Gather insurance information and work with doctor's offices, nurses, and case workers to coordinate medication needs. This includes coordinating and filling: specialty medications while adhering to accreditation standards and requirements, prescriptions for those on employee insurance, prescriptions for Meds to Beds patients and any other prescriptions received by the pharmacy.

(25%) * Enter prescriptions into the computer in an accurate and timely manner from in-person, fax, electronic, and telephone sources.

(25%) * Pull medications, order medications, and restock the department. This will require conducting frequent and accurate inventory counts and making purchasing decisions on medications based upon par levels and anticipated future needs. Purchase medications utilizing the appropriate software programs and methods. Knowledge and understanding of 340b is required and all policies and procedures regarding 340b will be followed at all times. Ensure that all supplies (labels, bottles, etc.) are adequately stocked to meet patient needs.

(10%) * Gather, review, and interpret information from the electronic medical record (EMR) and from other disciplines (nursing, case management, etc.) to determine patient eligibility for enrollment in the Meds?to?Beds program and enroll them. Once enrolled, technician will ensure ongoing eligibility in addition to gathering insurance information and correct routing of discharge prescriptions to the correct pharmacy. Coordinate discharge medication needs with case management, social work, floor nurses, and at times, physicians.

(10%) * Deliver completed and pharmacist?checked prescriptions to the patients bedsides, to eligible patients by mail and to patients at pickup. Collect prescription co?payment via the cash register and point?of?sale software.

(5%) Maintain prescription and OTC area including but not limited to ordering, stocking, outdates, and maintaining cleanliness.

OTHER DUTIES AND RESPONSIBILITIES:

Create labels using the computer in an accurate and timely manner.

Answer questions from nursing, case management, and physicians regarding co?payment & prescription costs for patients.

Process prior authorizations in a timely manner.

Work with case management to assist patients without prescription insurance coverage. This includes offering prescriptions for the cash price, suggesting financial assistance when eligible and using A/R accounts for those that qualify, etc.

Receive drug deliveries from wholesaler. Order additional supplies using appropriate system. (Infor/Lawson, Staples etc.)

Conduct accurate inventory counts and document all controlled substance dispenses according to policy.

Collect prescription co?payment via cash register or tablet utilizing point of sale software.

Remove and return recalled drugs from physical inventory when appropriate.

Assist retail customers at outpatient windows with drop / pick?up functions.

Perform other duties pertinent to position as requested by supervising pharmacist or pharmacy manager.

Certifications and Licensures

Credential: PHARM TECH: Pharmacy Technician Licensure

Equivalent Experience: New hires and transfers before October 1, 2015 must possess a full technician license or limited pharmacy license through the state of Michigan. Effective October 1, 2015, all incumbents, new hires and transfers to this position must possess a pharmacy technician temporary, limited or full license through the state of Michigan. Individuals with a temporary license through the state of Michigan within 12 months of obtaining the temporary license.

Required Education

High School Diploma or GED

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Computer experience required.

Good math skills (pass a standard test), good organizational skills, a team player and ability to work under high pressure and time constraints are all required.

Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Medical Terminology knowledge preferred. Hospital or Retail Pharmacy experience preferred.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing are necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling and crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Light. Must be able to occasionally (0?33% of the workday) lift or carry 11?20 lbs., frequently (34?66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Equivalent Experience and Other Comments (Education)

Other Comments