Administrative Assistant of Enhanced Family Care

Position Summary

The Administrative Support Specialist provides organized, efficient administrative support to Service Coordinators and Program Managers, helping ensure department operations run smoothly and documentation is accurate, timely, and well maintained. This role is an important part of supporting families and individuals served by the department and requires strong attention to detail, organization, and customer service skills.

PAY: $20/hr.

Part Time- 20 hours a week

Essential Responsibilities

• Provide administrative support, including data entry, document preparation, copying, faxing, filing, distribution, and mailing.
• Collect, organize, and maintain documentation in accordance with department procedures and regulatory requirements.
• Track required benchmarks and documentation to support compliance and annual audits.
• Provide professional and responsive customer service to individuals and families served by the department, addressing questions and assisting with problem-solving as needed.
• Provide coverage for the Front Desk, including greeting visitors, assisting families, and answering and directing phone calls.
• Maintain confidentiality and accuracy when handling sensitive information and records.
• Perform other duties and responsibilities as assigned.

Requirements

Education and Experience

• Associates degree or equivalent preferred
• A minimum of 2 years’ experience as an Administrative Assistant or related preferred
• Proficiency in Microsoft Office Suite and database systems.

Skills and Abilities

• Demonstrate a commitment to The Moore Center’s values.
• Comply with all state, agency and department policies and procedures.
• Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through.
• Ability to complete basic calculations.
• Ability to work independently and as part of an inter-disciplinary team.
• Demonstrate creative, innovative thinking and problem solving.
• Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems.
• Demonstrate the ability to persuade, encourage and motivate people.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software.

Note: Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve. All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicles and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver's license and maintaining personal auto insurance of$100,000/300,000.