Laboratory Assistant M-F 9:00am - 5:30pm

Community matters: Join our team and leave your mark on local lives.

Receive a $1,000 sign-on bonus after successful completion of 90-days of employment (Must be hired after 11/1/26).

KBC is seeking a flexible, team player with great customer service skills to provide administrative and general technical support for multiple Technical Services departments. The position will perform a variety of duties to assist Testing and Reference Laboratory Technologists/Technicians, and will interact with hospital customers, and other stakeholders. Reports to the Laboratory Director.

The regular schedule for this position is 9:00am - 5:30pm, Monday through Friday.

Key Responsibilities

• Provides customer service to hospitals and internal stakeholders by responding to requests via phone, email, and fax; ensures prompt resolution and follows-up with reports.
• Manages bacterial testing for components.
• Performs data entry tasks by updating information in BBCS, Excel spreadsheets, and Word documents.
• Receives samples into department, completing related system tracking and paperwork.
• Pulls tubes and prepares for testing or send out (parvo, donor, genotyping, and titer testing.)
• Responsible for departmental inventory control (reagent, red blood cells); monitors product levels and performs counts as needed, keeping leadership apprised.
• Orders and maintains laboratory supply stock.
• Files and archives testing records, validations, training documents, and other records.
• Completes internal audit processes on departmental functions; records and communicates results.
• Performs donor notifications, lookback notifications and other notifications as needed.
• Performs quality control measures, calibration, and maintenance on laboratory equipment (such as multi timers, centrifuges, and blood storage equipment).
• Fulfills other administrative support duties as assigned.

Working Conditions: This position requires the ability to:

• Frequently sit, stand, and walk.
• Fulfill basic clerical duties (typing/writing) for extended periods of time.
• Occasionally lift/carry up to 35 pounds without assistance.
• Occasionally bend or reach to perform various job tasks.
• Analyze complex situations and make sound decisions.
• Adapt to changing priorities and work under pressure.
• Visually differentiate and identify specific colors, and various shades.

Qualifications

• High school diploma or equivalent with appropriate combination of experience required; preference given to qualified applicants with related education or training.
• 2+ years of customer service or clerical experience in a healthcare environment required; background in a laboratory or blood banking setting is a plus.
• MS office proficiency with working knowledge of Word and Excel; data entry/keyboarding skills and familiarity with web applications, custom systems, and office equipment/devices.
• Strong customer service skills with the ability to multi-task.
• Requires occasional scheduling flexibility.

We are an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.