Scheduler

Job Summary

Making in-depth connected relationships within the home care environment is the greatest reward for becoming an in-home caregiver. We are looking for a scheduler to join our growing team and help to bring our unique care philosophy to life. Homewatch CareGivers of Lakewood offers you flexible hours, incentive programs, career advancement, paid mileage, and training unequaled in our industry. Whether you are currently working in this field or are ready to rejoin the workforce after taking time off for your own family, this is an incredible opportunity to feel great about your job and the impact it has on others. Use our new Care smart phone app to keep track of your work schedule, shift responsibilities, communicate with the office and family and much more.

Job Description

The Scheduler is responsible for developing and maintaining the schedules of company employees, all of whom work flexible shifts. scheduling caregiver engagements, and direct client contact regarding schedules and changes of those schedules. Scheduler will develop knowledge of individual employee’s availability and skill level in order to match them appropriately with clients. Other duties include using administrative skills and responding to clients and potential clients.

Scope Of Position

Reports to the Reports to the administrator and/or director of client services

Knowledge, Skills, and Abilities Required

The appointed Scheduler for the agency must meet the following qualifications:

• All of the criteria specified for a caregiver, since the position may require filling in for the caregiver under some circumstances
• Able to use and learn scheduling software
• Software experience with Word, Excel and other applications
• Thorough knowledge of the caregiver's responsibilities
• Thorough knowledge of licensing standards for home and community support services, and other appropriate codes and regulations as required
• Excellent interpersonal and communication skills - oral, conversational, telephone and written
• Able to read and understand large numbers of caregiver reports
• Able to read and understand personal care plans for each of their clients and assure their appropriate discharge
• Able to organize large amounts of information and take appropriate action
• Able to assess caregivers' skills, personalities, and interests sufficiently to provide input on good client/caregiver matches
• Able to provide knowledgable input on policy decisions
• Able to communicate effectively with caregivers, as well as other management personnel as appropriate
• Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency
• Must pass all background screening with satisfactory results

Major Responsibilities

The Scheduler manages client and caregiver items as they relate to matching and scheduling and is responsible for:

• Answering office phone
• Matching client schedules with compatible caregivers
• Assuring that the schedule is current and up to date at any given time
• Office and clerical activities as directed
• Input of information into computer systems
• Support and participate in the hiring process of new employees
• Support and assist other office staff as needed
• Fill in for caregivers when there is no one else available
• On call responsibilities
• Any other duty requested to maintain the operations of the business including caregiving duties

Physical Qualifications

• Able to work an average of 40 hours per week.
• Able to bend, climb, stoop, and stand an average of 5 hours per day.
• Able to lift 20-30 pounds.
• Able to use tools necessary for job.
• Able to communicate effectively.

Benefits

• Flexible hours, full time work available
• Use our new Care App to track your work schedule, see caregiving responsibilities for each shift, help with family communication, and more
• Competitive pay
• Advancement opportunity to team leadership positions
• Online Training programs include 12 hours of paid annual coursework
• On-going CEU’s available to maintain certification eligibility
• Referral bonuses provided for exceptional caregiver recruits
• Paid Time Off
• Quarterly bonus program