Case Manager

Program: NRHDFC

What You’ll Do

As a Case Manager with HELP USA, you’ll provide case management and crisis intervention and Critical Time Intervention (CTI) services to residents in one of our supportive permanent housing programs to promote independent living skills, increased housing stability, and well-being.

Your responsibilities will include:

Conducting assessments, formulating individualized service plans, and providing referrals and ongoing support to assist tenants in developing skills and achieving personal goals associated with housing stability and well-being.

Serving as the foundation of the supportive services made available to tenants, such as connecting them to community-based services and resources that are aligned with their ISP.

Facilitating a range of support groups and workshops designed to help tenants live as independently as possible.

Serving as a liaison with medical, mental health, and substance abuse providers to ensure a level of care that the consumers deserve.

Assisting with educational and employment linkages.

Helping tenants overcome barriers that may affect the timely submission of monthly rent.

Working with property management to support tenants in all aspects of maintaining permanent housing.

Advocating for and with residents in all aspects of their lives, and offering (but not imposing) assistance.

You're a great fit for this role if you have:

Bachelors Degree in Social Work or a related field OR equivalent experience and skills.

CASAC certification is desired, but not required.

Minimum two years’ experience in delivering clinical crisis services.

Experience in case management, assessment, counseling, and crisis intervention preferred.

Experience in Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP), and Person Centered Planning (PCP) preferred.

Knowledge of AWARDS and CARES is a plus.

Computer literate, specifically with Microsoft applications, required.

Proficency in English and Spanish.