Lead Medical Assistant - ICC

JOB SUMMARY

The Medical Assistant Lead is an experienced Medical Assistant who provides clinical support while serving as a lead resource for the Medical Assistant team. Under the direction of the Medical Assistant Supervisor, the Medical Assistant Lead assists with the coordination of daily back-office operations, staff onboarding, workflow implementation, and quality improvement activities.

In addition to performing all Medical Assistant responsibilities, the Medical Assistant Lead supports efficient clinic operations through workflow oversight, patient flow coordination, inventory management, training of new staff, and assessing our workflows for efficiency. The Medical Assistant Lead serves as a role model for organizational values, promotes teamwork and accountability, and helps ensure compliance with clinic policies, procedures, and quality standards.

This position plays an important role in maintaining high-quality patient care while supporting operational efficiency in a multidisciplinary integrated healthcare environment.

KEY RESPONSIBILITIES

Lead Responsibilities

Serve as a clinical and operational resource and mentor to Medical Assistants.

Assist with onboarding and training of new Medical Assistants, externs, students, and volunteers.

Support implementation of clinic workflows, policies, and standard operating procedures.

Assist in monitoring adherence to team base care duties and workflows including:

Chart preparation

Huddles

Red carpeting

Midway knocks

Provide ongoing support to Medical Assistant staff.

Escalate workflow concerns, operational issues, and performance concerns to the Medical Assistant Supervisor.

Assist with maintaining adequate staffing coverage and workflow coordination throughout the day.

Participate in staff meetings and quality improvement initiatives in collaboration with clinical and operational teams.

Act as a point of contact for day-to-day Medical Assistant questions when leadership is unavailable.

Clinical Responsibilities

Assist providers during patient examinations and procedures.

Perform office-based testing including but not limited to

Vision screenings

Spirometry

EKGs

Rapid strep testing

Urinalysis

Urine pregnancy testing

Urine drug screening

PPD placement

Other screenings/testings as required

Perform phlebotomy and specimen collection.

Administer injections

Provide nebulizer treatment

Follow up on provider orders, laboratory tests, referrals, diagnostic imaging, and durable medical equipment requests as assigned.

Ensure adherence to infection prevention and patient safety protocols.

Is an active member of the care team, supporting patient care as directed by the provider, agreed upon in the team, and within the scope of practice of a medical assistant.

Patient Preparation Responsibilities

Perform patient intake activities, including:

Vital signs

Chief complaints

Allergies

Medication reconciliation

Immunization histories

Required health screenings

Preventative care gap assessments

And other intake duties as needed

Escort patients to examination rooms and prepare them for visits.

Ensure exam rooms are clean, organized, and appropriately stocked.

Assist with cleaning, sterilization, and maintenance of clinical equipment.

Monitor room readiness to support efficient patient flow.

Coordination Responsibilities

Assist in managing patient flow and maintaining clinic efficiency.

Receive and return telephone calls from patients, pharmacies, and community agencies.

Assist with oversight of our DME referrals and prior authorizations.

Assist with patient document needs such as Home Health referral, etc.

Collaborate with providers, nurses, care coordinators, and operational staff to support integrated patient care.

Monitor clinic supply inventory and notify leadership regarding shortages or ordering needs.

Quality Improvement Responsibilities

Participate in Quality Improvement (QI) and Quality Assurance (QA) initiatives.

Assist with chart audits and workflow reviews.

Help monitor compliance with:

Vital sign documentation

Allergy documentation

Screening requirements

Clinical workflows

Infection control procedures

And other QI/QA activities as needed

Support clinic readiness for audits, inspections, and regulatory reviews.

Identify opportunities to improve patient care and operational efficiency.

Other Duties

Perform other job-related duties as assigned.

QUALIFICATIONS

Education and Experience

Required

High School Diploma or equivalent.

Graduation from an accredited Medical Assistant program.

Current Medical Assistant certification.

Minimum of three (3) years of Medical Assistant experience.

Current BLS certification.

Preferred

One (1) year of lead, trainer, preceptor, or informal leadership experience.

Experience working in a Federally Qualified Health Center (FQHC), community health clinic, or integrated care setting.

Phlebotomy certification.

Bilingual proficiency

KNOWLEDGE, SKILLS, AND ABILITIES

Required

Strong knowledge of Medical Assistant clinical practices and workflows.

Ability to train, mentor, and support team members.

Strong organizational and time-management skills.

Excellent verbal, written, and interpersonal communication skills.

Ability to multitask in a fast-paced clinical environment.

Experience using electronic health records (EHRs), EPIC preferred.

Proficiency in Microsoft Office applications, including Word, Outlook, Excel, and Teams.

Ability to maintain confidentiality and exercise sound judgment.

Strong problem-solving and critical thinking skills.

Ability to work independently and collaboratively within an interdisciplinary team.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting

1

Hr

Standing

6

Hrs

Walking

1

Hr

Driving

Rarely

In an average month, employee must travel out of town:

☐ Often (>2x)

☐ Sometimes (<2x)

☒ Never

In an 8-hr workday, employee must:

Not at all

Occasionally

(1/4-2&frac12; hrs.)

Frequently

(2&frac12;-5&frac12; hrs.)

Continuously

(5&frac12;-8 hrs.)

Bend/stoop

☐

☒

☐

Climb

☐

☒

☐

Reach above shoulder level

☐

☒

☐

Kneel

☐

☒

☐

Balance

☐

☒

☐

Push/pull

☐

☒

☐

Squat

☒

☐

Crawl

☒

☐

Crouch

☐

☒

☐

Lift*

☐

☒

☐

Carry

☐

☒

☐

• Usual number

Maximum number

5

20

lbs

Usual number

Maximum number

5

20

lbs

Job requires:

Working at heights

☐ Yes

☒ No

Explain

Operating heavy machinery

☐ Yes

☒ No

Type

Operating desk machines

☒ Yes

☐ No

Type

Computer, fax, printer, phone

Precise manual dexterity

☒ Yes

☐ No

Explain

Ability to precisely and accurately transmit written data, input data. Ability to perform precise and accurate hand movements for tasks such as administering injections, handling instruments, and performing clinical procedures.

Exposure to extreme heat, cold, humidity

☐ Yes

☒ No

Explain

Exposure to dust, fumes, gases, chemicals

☐ Yes

☒ No

Explain