Social Services Designee

Facility: Cura of Monticello

Department: Social Services

Reports To: Licensed Nursing Home Administrator (LNHA)

Position Type: Full-Time

Position Summary

The Social Services Designee is responsible for coordinating social services primarily for first-floor Transitional Care Unit (TCU) residents, while providing support for long-term care (LTC) residents and facility-wide social services needs as assigned.

This position serves as a primary resource for residents and families during admission, transition, and discharge planning. Responsibilities include care conferences, assessments, admission documentation, Medical Assistance (MA) paperwork, county coordination, advance care planning (ACP), resident advocacy, and communication with the Long-Term Care Ombudsman as needed.

The successful candidate must demonstrate strong attention to detail, organization, time management, follow-through, professionalism, and the ability to prioritize multiple deadlines. This position represents the facility to residents, families, referral sources, and community partners and is expected to provide a welcoming, supportive, and professional experience.

The Social Services Designee will also develop knowledge of LTC social services requirements and MDS processes to support the facility's ongoing regulatory compliance and resident-centered care.

Requirements

FLSA Status: To be determined based on applicable requirements

Essential Duties and Responsibilities

• TCU Social Services and Care Coordination
• Coordinate social services for first-floor TCU residents from admission through discharge.
• Complete required social services assessments, documentation, and follow-up within established timeframes.
• Coordinate and facilitate resident care conferences with residents, families, and the interdisciplinary team (IDT).
• Communicate resident needs, discharge goals, barriers to discharge, and follow-up needs to the appropriate team members.
• Assist residents and families with transitions to home, assisted living, or other appropriate settings.
• Identify barriers to safe discharge and coordinate resources to support successful transitions.
• Maintain timely and accurate documentation of resident and family interactions, referrals, and follow-up activities.
• Facility: Cura of Monticello
• Position Summary
• Essential Duties and Responsibilities
• Admissions and Resident Onboarding
• Assist with social services components of the admission process and ensure required paperwork is completed accurately and timely.
• Serve as a resource for incoming residents and families by explaining facility processes, answering questions, and helping them navigate available services.
• Review required admission documentation for completeness, accuracy, and appropriate signatures.
• Coordinate with nursing, admissions, the business office, and other departments to support a smooth admission process.
• Identify missing information or outstanding documentation and follow through until resolved.
• Maintain a professional, welcoming, and responsive approach with residents and families.
• Medical Assistance and County Coordination
• Assist residents and responsible parties with Medical Assistance applications, renewals, verifications, and supporting documentation as appropriate.
• Communicate with county financial workers and other county representatives regarding applications, eligibility documentation, outstanding requests, and case status.
• Track pending MA applications and outstanding documentation to help prevent unnecessary delays.
• Follow up with residents, families, and county representatives until required information is obtained or the next steps are established.
• Coordinate with the business office regarding financial assistance needs and outstanding items within the scope of the position.
• Maintain organized records and protect confidential resident financial and personal information.
• Organization, Documentation, and Deadline Management
• Maintain an organized tracking system for care conferences, assessments, admissions, MA applications, ACP documentation, and other assigned responsibilities.
• Prioritize tasks based on regulatory deadlines, resident needs, discharge timelines, and facility operations.
• Review work for accuracy, completeness, required signatures, and timely submission.
• Proactively identify approaching deadlines, incomplete paperwork, and barriers to completion.
• Communicate promptly with leadership when a deadline may be missed or assistance is needed.
• Maintain accurate, timely, and confidential resident records in accordance with facility policy and applicable requirements.
• Demonstrate consistent follow-through and accountability for assigned tasks.
• Professionalism and Interdisciplinary Collaboration
• Represent Cura of Monticello in a professional, compassionate, and approachable manner.
• Build positive working relationships with residents, families, employees, referral sources, county agencies, and community partners.
• Communicate clearly and respectfully, including during challenging conversations.
• Work collaboratively with nursing, admissions, the business office, activities, therapy, MDS, and other departments.
• Take initiative, identify problems, and work toward practical solutions.
• Accept direction, feedback, and training while demonstrating continued growth and independence in the role.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Sick)
• Scholarship Program
• 401K matching