Multi-Site Staffing Scheduling Manager

IMPACT - Own high-volume scheduling. Lead the team that makes every shift happen.

You’ll run Caregiver scheduling at scale, keeping every authorized hour covered while leading a large, fast-moving workforce. If you thrive on solving coverage puzzles in real time and genuinely enjoy coaching people, this is a high-impact role with real ownership. You'll own the Caregiver schedule end to end, delivering 100% shift coverage, exceptional service, and a highly engaged team. This is a high-impact role for someone who can balance strategic workforce planning with real human connection.

WHO WE ARE

• A family-owned organization with 20 years experience of raising the standards for in-home care - and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize - powering meaningful careers for world changers who never settle.
• See How We're Raising the Bar

WHAT YOU'LL DO

• Match Caregivers to Clients on skills, availability, location, and compatibility, closing open hours as they appear
• Lead Caregiver performance through coaching, feedback, accountability, and partnership with HR on reviews and improvement plans
• Drive engagement, retention, and compliance, ensuring every Caregiver is trained and qualified before assignment
• Resolve call-offs, gaps, and timekeeping discrepancies quickly, maintaining accurate EVV, HRIS, and scheduling data
• Maximize authorized hours while minimizing overtime, and pre-schedule new hires for day-one productivity
• Build and manage daily and long-term schedules across a high volume of Caregivers and Clients, targeting 100% shift coverage
• Deliver 5-star service on every call

ROLE QUALIFICATIONS

• Experience in home care, healthcare coordination, or a client-facing service role preferred
• Highly organized with strong attention to detail and accurate record-keeping practices
• Proactive communicator with excellent interpersonal skills and a warm, professional presence
• Solutions-oriented and self-managed - able to handle multiple priorities in a fast-paced environment
• Committed to compliance, HIPAA standards, and maintaining accurate documentation
• Strong collaboration skills with a team-first mindset and high-quality customer service approach
• Proficient with technology and healthcare management or scheduling systems
• Experience in assisted living, in-home care, or billing and authorization management a bonus

COMPREHENSIVE WELLNESS PORTFOLIO

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*
• 100% Company-Paid Dental Insurance and Vision Insurance*
• 100% Company-Paid $25,000 Life Insurance Policy*
• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*
• 401(k) Retirement Program - with Employer Match*
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week
• And a supportive team to work alongside!

Requirements

• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills - strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
• Exercises sound judgment and discretion in handling sensitive matters
• Tech-savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
• Background in senior care, assisted living, skilled nursing, or in-home care

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.