Certified Medical Assistant Donaldsonville - Donaldsonville, LA

Summary

Assists providers and patients in receiving high quality, patient-centered care; actively works to create and maintain a professional, positive patient experience. Must be a Certified Medical Assistant.

Primary Responsibilities

• Greets patients, families, and providers in a courteous, friendly, and professional manner.
• Effectively, comprehensively utilizes the electronic medical record (EMR) entering data, documenting, tracking, and managing patient care.
• Works with the operations team members to ensure efficient patient flow.
• Comprehensively prepares exam rooms according to clinical standards, specific procedures and provider's need for ALL visits.
• Ensures providers have everything needed to provide high quality, patient-centered care.
• Triages patients by checking vitals and documenting chief complaints/reason for visits in the EMR.
• Promptly and accurately documents in the patient's EMR.
• Administers oral, IM, SC Meds (injections) per Provider's orders, and as applicable.
• Facilitates office lab tests, blood draws and obtaining other specimens either directly or through coordination with Lab vendor according to Provider's orders and as applicable.
• Follows-up on lab orders and ensures appropriate, accurate, timely documentation is available for clinical decision-making.
• Disseminates the Treatment Plan/Office Visit summary to patient at the end of each visit.
• Follows-up with specialty referrals and ensures all information is documented in the record and Provider notes any alerts.
• Coordinates referrals as directed.
• Completes and submits requests for Prior Authorizations in collaboration with Provider.
• Tracks request Emergency Room providers and ensures patient's records are documented and their PCP is aware of needs.
• Works with the Front Desk team to schedule follow-up visits for patients.
• Works closely with Care Coordinator to assist patients in managing chronic diseases according to Treatment Plans.
• Performs duties according to Certification as Medical Assistant.
• Follows clinical standards and guidelines of OSHA, CLIA, NCQA, PCMH, Meaningful Use, HRSA and all payor sources.
• Follows and actively participates in CareSouth's Quality Management Plan and adheres to standards of improvement accordingly.
• As assigned to Front Desk, performs duties according to specifications of job description, inclusive of scheduling appointment for all new and established patients, rescheduling, insurance verification, and accepting payments.
• Travel to satellite offices based on need and perform reminder calls, insurance verification, and batch reconciliation.
• Other duties as assigned.

REQUIREMENTS

• Certified Medical Assistant or Associates degree in health care, accounting or related field.
• Must have knowledge and experience using Electronic Health Records; must have strong computer skills.
• Excellent verbal and written communication skills.
• Must have exceptional interpersonal communication skills.
• Must be able to effectively resolve conflicts.
• Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures.