Medical Assistant, Community Based Practice

Job Summary

The Medical Assistant plays a key role in supporting daily clinical operations for the VNA of Care New England’s Palliative Care team by delivering high-quality, patient-centered care. Reporting to the Hospice Director and working under the supervision of licensed healthcare providers, this position is responsible for performing a range of clinical and administrative tasks to ensure smooth patient flow and effective care delivery. The Medical Assistant fosters a compassionate, well-organized, and efficient environment that enhances the experience for both patients and healthcare teams.

Duties & Responsibilities

• Performs procedures, including patient identification, vital signs, medication reconciliation, history intake, and documentation in EPIC.
• Assists with procedures such as specimen collection.
• Monitors and records vital signs including blood pressure, height, weight, pulse, respirations, and temperature.
• Obtains prior authorizations for imaging studies, prescribed medications, etc.
• Prepares charts by reviewing prior documentation, scanning external records, and verifying completeness.
• Follows infection control protocols through routine disinfection, hand hygiene, and safe handling of medical equipment.
• Coordinates follow-up appointments, reviews procedure consents with patients, and ensures all paperwork is properly completed and filed.
• Maintains inventory of medical supplies, reports equipment issues, and ensures clinical areas are stocked and ready.
• Protects patient privacy in accordance with HIPAA and institutional policies.
• Exhibits professionalism, teamwork, and a patient-centered approach in all interactions.
• May work in the office setting or assist with home visits when needed and directed by manager.
• Perform duties in Epic including but not limited to, patient registration, merging encounters, discharging patients, charge reconciliation, etc.
• Perform other duties as assigned.
• Coordinate communication between pall and Home Health and Hospice teams
• Assist to provide SW resources
• Follow up on faxed recommendations to PCP/referring providers
• Coordinate home lab draws
• Follow up on hospice requests
• Request medical records from outside providers and scan to chart for provider review
• Confirm appts and location of pt the day before
• Make sure all pall referrals are accounted for and assigned
• Upload documents to chart (i.e. DPOH and MOLST, insurance cared images)
• Ask insurance questions to and route to the correct person if they don't know
• Participate in interdisciplinary team huddles or meetings to share updates on patient and family well-being
• Create new patient records if not already existing in Epic
• Assist with registration issues (i.e., insurance info missing, auths, claims)
• Make updates/changes to the provider Epic schedule templates
• Assist hospice team with patient transitions
• Assist with fielding calls in the office

Requirements

• Must have a high school diploma or equivalent
• Completion of a medical assistant training program and/or a minimum of six months to one year of job-related experience is required.
• Must be able to complete all competencies, vital signs and med reconciliation required for their assigned practice.
• Prior experience with Epic electronic medical record system is strongly preferred.
• Assist with Telehealth visits in the home when needed, with manager approval.
• Skilled in using EHR systems, including EPIC & Matrixcare, for accurate and timely documentation.
• Demonstrates strong interpersonal skills to deliver compassionate care, educate patients, and collaborate effectively with healthcare teams.
• Capable of managing multiple priorities in fast-paced settings with minimal supervision. Knowledgeable in medical terminology, human anatomy, infection control, HIPAA regulations, and ethical standards. Adaptable to changing environments, physically capable, and committed to ongoing professional development.
• Performs procedures such as patient identification, medication reconciliation and assist with refills as needed, history intake, and vital signs documentation. Supports clinical procedures including assistance with activities of daily living and specimen collection in the home setting as needed.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

EEO Statements

Americans with Disability Act Statement : External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement : Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement : Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.