Receptionist - Covington, VA

Situated in the beautiful mountains of the Alleghany Highlands the Alleghany Highlands Community Services Board serves as an anchor to the community. Our receptionist is a criteria role and is often times is the face of our agency.

Position Summary

The Receptionist provides front-desk and administrative support for Mental Health and Substance Use Disorder services at The Guinan Center. This role ensures clients, visitors, and staff receive timely, accurate assistance while protecting confidentiality.

Key responsibilities include greeting and directing clients/visitors; answering and routing multi-line telephone calls; scheduling appointments; verifying demographics and insurance eligibility (including Medicaid portal); updating financial intake information; collecting payments, preparing daily deposits, and completing assigned clerical tasks.

Required knowledge and skills

• Professional oral and written communication
• Proficiency with Microsoft Word and Excel
• Experience using electronic health records and database systems
• Ability to operate standard office equipment (scanners, credit card machines, multi-line phones)
• Strong attention to detail, accurate data entry, and sound time-management
• Confidentiality, discretion, and calm professionalism in a busy environment
• Familiarity with medical office terminology and procedures

Pay: $15.00-$17.00/hour; Schedule: Monday-Friday, 8:00 AM-5:00 PM. Apply to be considered.

A Typical Workday

Your day begins by opening the front office, reviewing the appointment calendar, and preparing the reception area for scheduled arrivals. As the lobby activity increases, you transition between phone inquiries and in-person check-ins, keeping conversations courteous and focused while maintaining privacy.

Throughout the afternoon, you keep records current in the electronic system, reconcile payments and documentation, and coordinate with clinical and administrative staff to keep the schedule moving smoothly. You close out the day by confirming next-day appointments, organizing the workspace, and ensuring items that require follow-up are clearly documented for continuity.

Compensation & Benefits

This full-time role offers a comprehensive benefits package, including Medical, Dental, and Vision coverage; 401(k); Virginia State Retirement (VRS); Life Insurance; Health Savings Account (HSA); Paid Time Off (PTO) and Paid Holidays; and Educational Assistance.

Education: High school diploma required. Associate's degree or equivalent experience preferred.

Experience : Considerable experience as Administrative Assistant in a medical office setting preferred, or a combination of education and experience demonstrating the ability to perform the duties of the position

Physical Demands and Sensory

While performing the duties of this job, the employee will often sit, stand, walk, bend, stoop, and reach above their head. Use of hands for placing and pulling objects. The employee frequently lifts and or carries up to 20 pounds. Specific vision abilities required by this job include close vision. Specific hearing required by this job includes normal tones. May travel less than 5%. Almost all travel is local.

Candidates who are offered a position must undergo a background check, including social services review, and drug screen. Virginia has restrictions on hiring individuals with certain convictions. Here is the list: http://www.dbhds.virginia.gov/assets/doc/hr/biu/attachment-2rev072019.pdf - http://www.dbhds.virginia.gov/assets/doc/hr/biu/attachment-2rev072019.pdf