Dental Office Treatment Coordinator

Join Affordable Dentures & Implants in Des Moines and Help Create Healthy, Confident Smiles!

Location: 1420 22nd St, West Des Moines, IA 50266

Are you a motivated Dental Treatment Coordinator with a passion for helping patients understand their treatment options and achieve their dental goals? Affordable Dentures & Implants is seeking a patient-focused, organized, and results-driven Treatment Plan Coordinator to join our team.

In this role, you will serve as a key connection between our patients, doctors, and office team by guiding patients through their recommended treatment plans, coordinating care, and creating an exceptional patient experience. If you enjoy building relationships, providing outstanding customer service, and helping patients overcome barriers to completing treatment, this is an opportunity to make a meaningful impact every day.

Why Join Us?

Competitive compensation

Career growth and advancement opportunities

Supportive, team-oriented work environment

Make a meaningful impact by helping patients receive life-changing dental care

Work alongside experienced dentists and dental professionals

Comprehensive new hire training and onboarding provided

What You'll Do

As our Dental Treatment Coordinator, you will play an essential role in managing the patient experience, treatment acceptance process, and daily non-clinical operations of the dental office.

Serve as a primary point of contact for patients throughout their treatment journey.

Conduct patient consultations to review doctor-prescribed treatment plans, answer questions, and ensure patients understand their recommended care.

Educate patients on treatment options, insurance benefits, financing solutions, and affordable payment options.

Build strong patient relationships while identifying and resolving barriers that may prevent treatment completion.

Follow up with patients to encourage scheduling and completion of recommended treatment.

Coordinate treatment scheduling and maintain an efficient patient flow within the dental office.

Schedule, confirm, and manage patient appointments.

Handle incoming phone calls, emails, and patient inquiries professionally and promptly.

Address patient concerns and provide solutions while maintaining a high level of customer service.

Verify insurance coverage and educate patients regarding their benefits and financial responsibilities.

Collect, post, and process patient payments, including credit card transactions and deposits.

Assist with billing questions and coordinate with appropriate departments when needed.

Maintain accurate patient records, treatment plans, and documentation within the practice management system.

Perform patient chart audits and ensure treatment information is accurate and up to date.

Monitor daily schedules to support office efficiency and patient satisfaction.

Partner with the Doctor and office leadership to improve treatment acceptance and overall patient experience.

Assist with staff training and ensure team members understand office procedures and processes.

Support practice goals related to revenue, profitability, and operational success.

Qualifications

High School Diploma or equivalent required

2+ years of sales, healthcare, dental, or patient coordination experience preferred

Previous experience in a dental office, medical office, or customer-focused healthcare environment preferred

Experience with dental treatment planning, patient consultations, or case acceptance is a plus

Knowledge of dental insurance processes, including benefit verification, patient financial discussions, and payment options preferred

Strong communication and relationship-building skills

Ability to confidently discuss treatment recommendations and financial options with patients

Excellent organizational skills with the ability to manage multiple priorities

Ability to work in a fast-paced dental office environment

Strong problem-solving skills and ability to make independent decisions

Goal-oriented mindset with the ability to meet and exceed performance expectations

We're Looking For Someone Who Is:

Patient-focused and passionate about helping others

Confident communicating with patients about treatment and financial options

Organized, dependable, and detail-oriented

Motivated by achieving goals and improving patient outcomes

Comfortable working in a fast-paced, team-oriented environment

Skilled at building trust and creating positive patient experiences

A strong communicator who can collaborate effectively with doctors and team members

If you're ready to build a rewarding career while helping patients receive the care they need, apply today and become part of the Affordable Dentures & Implants team!

Keywords: Dental Treatment Coordinator, Patient Care Coordinator, Dental Office Coordinator, Treatment Plan Coordinator, Dental Sales Coordinator, Case Acceptance Coordinator, Dental Financial Coordinator, Dental Insurance, Patient Scheduling, Treatment Planning, Patient Consultations, Dental Practice Management, Customer Service, Healthcare Sales, Dental Office Administration.