Dental Assistant / Front Office

JOB PURPOSE:

The Dental Assistant/Front Office Assistant is a dual role supporting the dentist and team in delivering quality patient care while also managing front office operations. Responsibilities include setting up and breaking down rooms, taking x-rays and impressions, providing post-op instructions, and assisting chairside as permitted by state regulations. Front office duties include answering calls, scheduling, patient check-in/out, discussing treatment and financial arrangements, and managing insurance billing to ensure timely, accurate claims and maximum reimbursement.

ESSENTIAL FUNCTIONS:

Manage phones, scheduling, patient check-in/out, and calendar coordination.

Collect and process payments; handle insurance verification, claims, and financial arrangements.

Maintain patient confidentiality and ensure HIPAA/OSHA compliance.

Educate patients on procedures, treatment options, office policies, and aftercare instructions.

Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments (within state guidelines).

Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards.

Maintain accurate patient records, treatment routers, and documentation as directed.

Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties.

Provide excellent patient service to ensure a positive experience and smooth office flow.

Perform additional duties as assigned to support clinical and administrative needs.

EDUCATIONAL REQUIREMENTS:

High School Diploma

Active DA and X-ray certification

GENERAL KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES:

Strong verbal and written communication skills.

Knowledge of dental/medical insurance processes, including verification, claims, appeals, and denial management.

Proficient in Microsoft Office; experience with dental software (Dentrix preferred).

Excellent organization, time management, and multitasking abilities in a high-volume environment.

Minimum one year of experience assisting with dentures and/or implants.

Ability to sit, stand, bend, and lift up to 50 lbs as required.

Work performed in a clinical setting with some exposure to hazards; adherence to safety protocols required.