Dental Implementation & Training Specialist Contractor

Dental Implementation & Training Specialist - Contractor

Please note this is a Contractor role (not eligible for benefits) at $40 per hour, with 75% travel required. MUST have a background in dental.

Why This Role Matters

This role sits at the intersection of dental operations, staff training, and technology adoption. As a Dental Implementation & Training Specialist, you will directly impact how dental teams function day to day - helping providers and staff confidently use Dentrix Enterprise, improve insurance workflows and case acceptance, and deliver better patient experiences.

Your ability to train, coach, and guide dental teams through change will determine the success of system implementations and long-term adoption. This role is ideal for a dental professional who enjoys teaching, problem-solving, and leading teams through challenging transitions, while staying deeply connected to real dental practice workflows.

Role Overview

The Dental Implementation & Training Specialist (ITS) is a hands-on, training-focused contractor role responsible for onboarding, training, and supporting dental practices during the implementation of Dentrix Enterprise and related dental software. This role is ideal for a strong Dental Assistant, Insurance Coordinator, or Dental Office Leader who excels at training teams, driving adoption, and navigating hard conversations in dynamic environments.

Key Focus Areas

Dental team training & system adoption

Insurance workflows, membership programs & case acceptance

Front office, back office, and provider engagement

Change management within dental practices

Go-live support and post-implementation optimization

What You’ll Do

Training & Practice Support

Lead hands-on, role-based training for dental providers, Dental Assistants, Insurance Coordinators, and front office teams on Dentrix Enterprise.

Train teams on insurance workflows, treatment planning, case presentation, and membership programs within the system.

Provide at-the-elbow support during go-live, ensuring staff confidence and continuity of patient care.

Customize and deliver training curriculums tailored to individual practice needs and team skill levels.

Serve as a trusted dental subject matter expert, able to answer operational, workflow, and system-related questions.

Communication & Change Management

Act as the primary point of contact for practices during implementation.

Set expectations, manage resistance to change, and confidently navigate difficult conversations when needed.

Intake, triage, and manage issues, ensuring timely resolution and clear communication.

Provide regular updates and escalate risks or concerns appropriately.

Collaboration

Work closely with:

Dental practices and operational leaders

IT and Enterprise Project teams

Practice Technology Support teams

Third-party dental software and equipment vendors

Build strong, collaborative relationships across clinical, administrative, and technical teams.

Who This Role Is Ideal For

Strong Dental Assistants (DAs) with training or leadership experience

Insurance Coordinators or Treatment Coordinators skilled in insurance, case acceptance, and patient communication

Dental professionals who enjoy training, coaching, and improving practice performance

Individuals who are adaptable, confident, and comfortable addressing obstacles directly

Required Skills & Experience

Dental office or Dental Service Organization (DSO) experience required, no exceptions

Strong understanding of:

Dental insurance processes

Case acceptance and treatment planning

Membership programs

Front and back-office workflows

Experience in training or mentoring dental staff preferred

Strong communication skills with the ability to work across clinical, administrative, and technical teams

Proven ability to remain calm under pressure and manage competing priorities

High level of professionalism, organization, and accountability

Additional Requirements

Contractor role at $40/hour - 1099 Employee

Willingness to travel 3 weeks out of the month

Availability for occasional evenings, weekends, and go-live support

Ability to provide on-call support during critical implementation periods