Ambulatory Practice Coordinator I - Clinic Endocrinology

Job Requirements

We are seeking a dedicated and detail-oriented Ambulatory Practice Coordinator I to join our healthcare team. In this role, you will be responsible for coordinating the daily operations of ambulatory care practices to ensure efficient and high-quality patient care. You will work closely with clinical and administrative staff to support practice management, optimize workflows, and enhance patient satisfaction.

Shift: Mon- Fri 8a-4:30p, No weekends or Holidays

Responsibilities

• Oversee the daily administrative and operational functions of ambulatory care practices.
• Coordinate scheduling, patient flow, and resource allocation to maximize efficiency.
• Collaborate with clinical teams to ensure compliance with healthcare regulations and organizational policies.
• Assist in managing budgets, supplies, and equipment necessary for practice operations.
• Support quality improvement initiatives and patient experience enhancement efforts.
• Serve as a liaison between patients, providers, and administrative staff to facilitate effective communication.
• Maintain accurate records and prepare reports related to practice performance and patient care metrics.

Work Experience

Education and Experience

• High School Diploma or equivalent (GED) is required.
• Experience within a healthcare setting preferred by not required

Knowledge, Skills and Abilities

• Demonstrates knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners.
• Effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given.
• Ability to complete intake information and/or other documentation and respond promptly to instructions given.
• Effective listening skills with the ability to listen and understand patient information and translate it to written documentation.
• PC Literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system.
• Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.
• Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues.
• Ability to work independently and respond effectively under stress.
• Ability to prioritize and manage numerous tasks in different stages of completion.
• Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient’s health care information.
• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.
• Ability to maintain confidentiality and professionalism.