Patient Advocate Specialist

Overview

UnityPoint-June E Nylen Cancer Center

Full-Time Days

Monday-Friday 8:00am-5:00pm

Are you a compassionate person who enjoys advocating for others?

The Patient Advocate NE represents the organization to patients, families, and staff, addressing concerns to enhance satisfaction. The role handles complaints, coordinates resolutions with clinical and billing teams, and ensures compliance with HIPAA, CMS, and other regulations. The role supports patient education and staff training, fostering collaboration and operational efficiency to improve the patient experience at UPH.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program .
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Represent UPH to patients, families, physicians, and staff, ensuring a positive image and addressing concerns promptly.
• Strengthen patient relationships by communicating rights, responsibilities, and hospital policies to enhance understanding and satisfaction.
• Provide support to physicians and staff to improve patient experience and align with UPH’s service excellence goals.
• Facilitate patient and family meetings to address potential risk issues, such as adverse medical occurrences, with empathy and professionalism.
• Develop and deliver educational sessions for staff on patient relations, complaint handling, and guest services best practices.

Alert administration and risk management about grievances with potential legal implications to ensure timely action.

Resolve complex billing issues elevated to the Patient Relations department, determining adjustments as needed.

• Assist in preparing patient information materials, such as patient guides, to support education and engagement efforts.

Qualifications

Education :

High School Diploma or equivalent required

Associates Degree required

Experience :

1 year customer service required

1 year customer service required