Resident Care Coordinator - Roanoke, VA

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive.

As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

TerraBella Senior Living is hiring a Resident Care Coordinator to join our community at Pheasant Ridge.

The Resident Care Coordinator is responsible for the coordination of resident care needs including, but not limited to drafting the schedule, maintenance of required logs such as the physician appointment log and the pharmacy log, filing and organization of the clinical record, retrieval of signed physician orders, etc. Additionally, the Resident Care Coordinator assists the Director of Health & Wellness, as needed, to train new Care Managers, and Medication Technicians. In the absence of the Director of Health & Wellness, assumes the responsibility of supervision and delivery of resident care services in compliance with TerraBella expectations, policy and procedure and State regulations.

Responsibilities

• Ensures resident care staffing is within regulatory and company requirements with a 4-week rolling schedule submitted to the Director of Health & Wellness for approval at least one week in advance of posting due date.
• Maintains the resident care scheduling book with current approved requests for time off noted on the scheduling calendar for planning purposes.
• Performs daily filing of all documents relevant to the resident record in chronological order. Performs a quality assurance review of the documents prior to filing to ensure items are dated, verified and signed by the physician if appropriate.
• Performs the ongoing task of verbal order signature retrieval, ensuring all orders are returned signed by the physician with 14 days of the date the order is received.
• May conduct weekly cart audits of each medication cart following the cart audit process and submits the audit sheet to the Director of Health & Wellness and Executive Director for review in the event that a Support Nurse cannot complete the audit.
• Assists with data collection, reporting processes as requested.
• Performs a daily review of medication administration process ensuring medications are passed timely and accurately. Intervenes as needed to provide support/ training during the med pass.
• Performs as a preceptor to new team members ensuring each new team member is in full compliance with all policies and procedures relevant to their individual roles before completion of orientation.
• Takes physician's orders following the medication order process and maintains adequate records of order transcription and verification.
• Ensures that all Residents Rights are protected.
• Gives emergency treatment when required and notifies the physician and family or responsible party of the emergency. Completes resident, staff, and visitor incident and accident reports.
• Notifies the Director of Health & Wellness of changes in resident's condition, and any unusual or abnormal observations. (In the absence of the Director of Health & Wellness, notifies the physician directly) Ensures appropriate documentation is entered into the resident’s record and the 24-hour shift report relevant to changes in condition and physician communication.
• Schedules appointments, and arranges for transportation of residents for diagnostic, therapeutic, dental or medical services. Ensures compliance with the physician visit log process/procedure.
• Understands and implements the Fire Safety and Disaster Plan and evacuation procedures of the community during drills and actual emergencies.
• Performs all other duties as assigned by the Director of Health & Wellness.
• Performs initial review of the monthly Medication Administration Record verification to ensure orders are compliant.
• Assists the Director of Health & Wellness to ensure compliance with all required logs, policies and procedures relevant to medication administration.
• Ensures care staff understands their role as it relates to dietary services including how to serve, the requirement to pour water at every meal, and how to ensure the right resident receives the right diet prepared the right way according to the posted diet board.
• Assists to serve residents during meal time, circulating through both AL and Memory Care dining rooms.
• Performs building rounds at the beginning and end of each shift, evaluating the care provided and ensuring resident needs are met.
• May be required to work overtime in an emergency situation.
• Sets a good example for residents and other staff members by appearance, conduct and interest in job.
• Takes weekend call in rotation with other managers.
• Participates in Manager on Duty Program.

Qualifications

• Must meet minimum criteria to perform as a Supervisor in Charge in the State of North Carolina.
• Must be a licensed Medication Technician, CNA with at least one year of experience preferred.
• Must possess excellent written and verbal communication skills.
• Must express or demonstrate an interest in working with a senior population.
• Must demonstrate a warm, outgoing and compassionate personality.
• Must be a person of deep moral integrity with demonstrated maturity and leadership skills.
• Must have knowledge of community agencies and appreciation for social and life history status of the residents

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026!

A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose!

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Benefits You’ll Enjoy

For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP).

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.

Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.

Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com .

Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.