CalAIM Clinical Case Manager

CalAIM Clinical Case Manager

Santa Cruz, California

About the Organization

Stepping Up Santa Cruz is a non-profit organization dedicated to supporting individuals with complex needs including mental health, substance use, developmental disabilities, medical vulnerability, and homelessness. We go beyond simply providing services; we empower individuals to reach their full potential by offering high-quality, individualized advocacy. We firmly believe in tailoring our support to each person's unique needs and circumstances. To meet members’ immediate needs, we have gathered clothing donations, a process to receive members’ mail, and bought a shower / laundry trailer. Our passionate team builds rapport to connect individuals with essential resources which they self-identify, ensuring they have everything they need to thrive. We believe staff’s loyalty is earned through giving them the tools to be successful and fulfilled and to reward their hard work through great pay and benefits.

About the Position

You'll play a pivotal role as the CalAIM Clinical Case Manager, providing comprehensive clinical care coordination and support to clients enrolled in CalAIM’s ECM (Enhanced Care Management), CS (Community Supports), and CHW (Community Health Worker) programs. You’ll also provide clinical consultation with Case Managers supporting members with complex behavioral health and medical needs. This role combines office-based coordination with direct community engagement. This dynamic role demands initiative, dedication, and a genuine desire to make a positive impact on people's lives.

Responsibilities

• Conduct biopsychosocial assessments, diagnostic evaluations, and clinical formulations.
• Develop and update individualized care plans aligned with Trauma‑Informed Care and Harm Reduction.
• Collaborate with Case Managers to support members with complex behavioral health needs.
• Perform intake assessments, including LCSS and ACE’s, and create individualized ECM and CHW care plans with appropriate clinical and SDOH goals and interventions.
• Coordinate care with medical providers, psychiatrists, social workers, hospitals, skilled nursing facilities, California Alliance for Health, and community partners.
• Participate in interdisciplinary team meetings and provide clinical consultation.
• Support crisis intervention, safety planning, and risk assessment.
• Attend member appointments in the community when clinically appropriate.
• Document all services in the Electronic Health Record (EHR) in compliance with Medi‑Cal and CalAIM billing standards.
• Provide clinical guidance on member engagement, boundaries, and rapport‑building.
• Assist with discharge planning for members transitioning from inpatient or residential care.
• Participate in ongoing training, coaching, and professional development.
• Contribute to a positive, collaborative, and inclusive team culture.

Minimum Qualifications

• Active California MFT, LCSW, or LPCC license.
• Minimum two years of clinical experience working with individuals with complex needs.
• Experience with crisis intervention, assessment, and care planning.
• Valid California Driver’s License, auto insurance, and your own vehicle to transport members when company van or other transportation resources are not available.
• Eligible to work in the United States.
• Must pass background check as required for Medi‑Cal providers.

Desired Skills

• Strong understanding of Trauma‑Informed Care and Harm Reduction.
• Experience working in CalAIM ECM/CS and CHW programs preferred.
• Excellent communication, interpersonal, and problem‑solving skills.
• Ability to work independently and collaboratively.
• Strong organizational and time‑management skills.
• Computer literacy in Microsoft Office, Excel, and EHR systems.
• Bilingual (Spanish or Mixteco) preferred.

Compensation & Benefits

• Hourly rate: $45-$55 per hour, with potential performance‑based increase after 6 months.
• 36-hour work week, to support a healthy work-life balance.
• Generous Paid Time Off (PTO) three (3) weeks per year for relaxation and recharge, and Sick Leave of five (5) days per year.
• Comprehensive benefits package, including no-cost health coverage with optional dental and vision coverage.
• Company-sponsored Simple IRA retirement savings plan with a generous employer match of 100% of your contributions for up to 3% of your salary.
• Extensive training, coaching, and tools to empower you to create positive change in members’ lives and support your professional growth.
• Opportunities for advancement.
• Opportunities to improve people’s lives.
• Pay bonus of $1.00 per hour for bilingual Spanish or Mixteco. Potential for pay bonuses for relevant certifications.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, creed, ancestry, color, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, weight, height or other physical characteristics, marital status, veteran status, disability status, genetic information, or any other protected characteristics.

Additional Information

• CalAIM is a new program, offering an exciting opportunity to be at the forefront of this impactful work.
• This challenging yet rewarding position allows you to directly impact clients' lives through a dynamic mix of office work and community outreach.
• If you're a passionate, driven individual with a bachelor’s degree or equivalent experience, a willingness to go the extra mile, a heart for helping others, and an acknowledgment of your own self-care, this may be your dream job.

Stepping Up Santa Cruz will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act . You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Stepping Up Santa Cruz is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.