Unit Coordinator ICU, Part Time 16-hours, Evening 3pm-11pm

Job Description

This role is a 7:00AM – 3:00PM shift with every other weekend.

The Unit Coordinator will collaborate with internal and external resources to provide administrative and operational support to the clinical unit. This individual serves as a central contact to the wider community for customer service, facilitating patient centered care through values of the organization. The Unit Coordinator is a liaison for physicians, nurses, ancillary staff, patients, families and care partners. In a fast-paced environment, the incumbent must be successful at working independently while managing the details of highly confidential information critical to the efficient function of the organization.

CORE COMPETENCIES/CRITICAL RESPONSIBILITIES

• Service Orientation and Customer Focus
• Greets individuals coming to the unit, provide directions, information , responds to needs and requests.
• Respects and protects the patient’s rights to confidentiality and privacy and discloses information only for professional purposes with collaboration of licensed nurse .
• Performs service recovery and communicates as a care team to achieve the desired patient outcome.
• Maintains high standards of service to patients, physicians and other hospital departments.
• Displays a positive attitude and works to achieve an environment of respect, accountability, teamwork, integrity, and compassion. Does not support or take part in disruptive or negative behavior.
• Participates in performance improvement initiatives.
• Keep an orderly unit, maintains efficiency on the unit.
• Orients patients, family members and care partners to the “Welcome Folder” and all of the contents.
• Planning, Prioritizing, Problem Solving and Decision Making
• Prepares compiles and maintains the patient’s medical record on the nursing unit, both paper and paperless charts in compliance with HIMMS Level 7 certification from admission through discharge, utilizing the current I.S. system.
• Complies with hospital attendance policy and department staffing policy and rotations.
• Ability to manage multiple competing tasks, develop effective plan for accomplishing daily tasks and manage priorities and allocation of available resources along with care team.
• Responds to crisis in a calm, efficient manner, directing others concisely.
• Participates in ongoing regulatory readiness compliance.
• Communicating Effectively/Delegation
• Manages the unit’s communication systems (phone, pagers, voceras , patient call bells, fax, etc.), to facilitate communication between members of the health care team, the patient, family and care partner
• Responds to the patient call bell system and Vocera . Contacts nursing personnel as appropriate and follows through ensuring the needs of our patients have been met.
• Communicates effectively with all members of the health care team and related departments to provide accurate information about the care of the patients.
• Keeps all unit caregivers informed of issues and policies that affect patient care or nursing practices by actively participating in the shared governance.
• Formulates and maintains effective working relationships with peers, managers and other team members
• A clear direction and collaborates responsibility when appropriate.
• Performs duties as assigned or requested in order to maintain a high level of service.
• Maintains patient confidentiality at all times .
• Technical Knowledge
• Ability to utilize, navigate and provide instruction on the electronic medical record.
• Orders and maintains equipment and utilizes supplies in a safe, cost-effective manner.
• Completes required continuous training and education, including department specific requirements

UNIT SPECIFIC COMPETENCIES & REQUIREMENTS:

Will be provided on orientation to the unit

QUALIFICATIONS REQUIRED

• Minimum of high school diploma, GED or equivalent required
• Strong customer service and intrapersonal skills required .
• Competency with Microsoft Windows based software preferred.
• Prior experience with telephone reception highly preferred.
• Ability to work in a fast-paced environment is required.
• Must be willing to adapt well to changing priorities, instant deadlines, and constant interruptions.
• Requires advanced interpersonal/communication skills.

Minimum Salary: $19.40

Maximum Salary: $31.03