Scheduling Coordinator - Houston, TX

Summary: The Scheduling Coordinator is responsible for advance level scheduling of patient for surgical procedure and nonsurgical procedure requiring anesthesia. Schedules patients into multiple modalities of radiology and various outpatient testing. This position must coordinate with other departments as needed to ensure efficiency in scheduling. Other duties as assigned.

Shift: 8am-4:30pm M-F

Duties and Responsibilities:

Service

• Consistently supports and communicates the Mission, Vision, andValues of St. Joseph Medical Center.
• Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA) designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Upholds the Standards of Conduct and Corporate Compliance.

People

• Consistently follows facility guidelines and procedures in performance.
• Responsible for answering incoming calls from patients, physicians, physician office staff in a timely and professional manner.
• Responsible to ensure all physician orders are present in the fax server; filed in the appropriate folder and accessible to all SJMC personnel authorized to access order.
• Responsible for scheduling patients accurately and timely.
• Tracks and follows up on no-show patients.
• Tracks and takes appropriate action regarding outstanding physician orders.
• Identifies all prompt pay program orders/noninsurance covered services and forward via email to Insurance Verification for review/patient follow-up.
• Demonstrates exceptional positive communication skills with patient, physician staff, co-workers, etc.
• Responsible for canceling and re-scheduling patient appointments timely & efficiently.
• Responsible for scheduling patients from receipt of orders faxed into the server/scheduling department.
• Responsible for communicating in a friendly, positive and professional manner.
• Ensures physician has the appropriate privilege for request case prior to scheduling
• Comply with Health Information Management's physician suspension list.

Quality

• Completes annual education requirements.
• Promotes a culture of safety for patients and employees through proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment.
• Responsible for completing all productivity and reporting tools daily.
• Research patient visit history to avoid account and/or medical record duplication.
• Utilizes schedule reports to review the schedule for accuracy and ensure all necessary documents are on file; contacts patient and/or the physician's office no more than 48 hours prior to patient appointment to obtain any additional information needed.

Minimum, Knowledge, Skills, and Abilities

• High School Diploma or GED required.
• 2-3 years of previous hospital experience and/or experience in a hospital scheduling department or physician's appointment coordinator or free standing imaging facility with scheduling back ground.
• Medical Terminology desired.
• Technical, critical thinking, and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patients and families.
• Ability to prioritize work with minimal supervision, in order to independently carry out the duties of the position.
• Basic computer knowledge.
• Able to communicate effectively in English, both verbally and in writing.
• Other certification requirements as defined by the certification policy.

Houston's oldest hospital is GROWING!

Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.

Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.

Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.

Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.