Admissions Coordinator

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation.

Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward. Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose.

WHY WORK WITH US

• Mission-driven nonprofit organization
• Competitive compensation and comprehensive benefits
• Meaningful work that positively impacts the lives of older adults every day
• Inclusive community, welcoming to all (you do not need to be Jewish to live or work here)
• Supportive, team-oriented environment
• Opportunities for professional growth and development
• Collaborative leadership focused on enhancing the employee experience

POSITION SUMMARY

As an Admissions Coordinator & Intake Coordinator, you will support admissions operations for the Jewish Home & Rehab Center by coordinating safe and efficient transitions between care settings for incoming residents and patients. You will work closely with acute care hospitals, community stakeholders, referral partners, and interdisciplinary teams to facilitate admissions, support census growth, and ensure exceptional customer service throughout the admissions and intake process.

KEY RESPONSIBILITIES

• Assist in the management of census and patient/resident throughput with a focus on achieving and exceeding census goals and targets.
• Support application throughput and data entry across multiple systems and platforms, including EMR, Allscripts, Curaspan, Referral Manager PRO, fax, phone, email, and LTC roster systems.
• Provide ongoing phone, email, and customer service support for Short-Term Care and Long-Term Care inquiries.
• Conduct tours of units and respond to inquiries and applicants in a timely and professional manner.
• Communicate with Case Managers regarding admissions processes and status updates to ensure smooth transitions from hospital to skilled nursing care.
• Assess and review Long-Term Care applications for completeness and appropriateness for admission.
• Follow up with applicants regarding outstanding documentation or requirements until the admissions process is finalized.
• Conduct room checks to ensure rooms are prepared for incoming admissions and arrange DME orders as needed.
• Collaborate with Clinical Liaisons to identify and communicate clinical admission requirements to the interdisciplinary team.
• Create and complete admissions paperwork for incoming residents and patients.
• Enter admissions into the EMR system, take patient photographs, and upload appropriate documents into the EMR.
• Review and verify insurance eligibility and benefits; obtain authorizations as needed.
• Maintain understanding of contracted insurance providers and accurately input payer information into the EMR system.
• Establish and maintain professional relationships with referral sources, physicians, hospitals, and healthcare providers to support referral growth.
• Represent JHRC professionally within the community and maintain a customer-service-oriented approach at all times.
• Attend staff meetings and educational in-services as assigned.
• Cross-train and provide departmental coverage as needed.
• Conduct screenings for potential admissions, including Megan’s Law, immunizations, and PASSR reviews.
• Prepare admissions memos and communicate admissions information to nursing units.
• Welcome newly admitted residents and orient them to their room and surroundings.
• Assist patients and families with customer service needs as appropriate.
• Monitor cleanliness of elevators and entryways and communicate maintenance or housekeeping needs.
• Assist with answering call lights and supporting resident needs when necessary.
• Perform other duties as assigned.

JOB DETAILS

• Pay Rate: $40 per hour
• Hours: Full-Time, 40 hours per week
• Shift Schedule: AM
• Days Off: Sunday & Monday
• Working Days: Tuesday through Saturday

REQUIRED QUALIFICATIONS

• High school diploma or equivalent required; AA, AS, BA, or BS degree preferred.
• Minimum of one (1) to two (2) years of Skilled Nursing Facility (SNF) admissions experience required.
• Skilled nursing billing and insurance experience preferred.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Demonstrated ability to work effectively in a fast-paced environment.
• Ability to multitask with urgency while maintaining professionalism and sensitivity.
• Strong interpersonal skills with the ability to manage sensitive and confidential information.
• Demonstrated ability to build and maintain strong relationships with referral sources, families, clients, and colleagues.
• Excellent organizational, customer service, written, and verbal communication skills.

PHYSICAL REQUIREMENTS

• Ability to lift, push, and pull a minimum of twenty-five (25) pounds.
• Ability to exert muscle force to lift, push, pull, or carry.
• Ability to use abdominal and lower back muscles over time without fatigue.
• Ability to stand and/or sit for extended periods.
• Ability to bend, stoop, stretch, twist, sit, and reach.
• Fine motor skills with good visual and auditory acuity.

OUR INVESTMENT IN YOU

Comprehensive benefits, including Medical, Dental, and Vision coverage; a 403(b) Retirement Plan ; Paid Time Off (PTO) ; Tuition Reimbursement ; Commuter Benefits ; and Weekday Shuttle Service to and from Glen Park BART Station .

The San Francisco Campus for Jewish Living is committed to fostering a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, veteran status, genetic information, disability, or any other characteristic protected by applicable law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.