Patient Services Rep, Bilingual Spanish

Job Title: Patient Services Rep

Location: TRI-MEDICAL OFFICE BLDG

Department Name: RWJBH Primary Care Elizabeth

Req #: 0000272562

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.
• To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Bilingual is a plus. Please advise the schedule for this role is Monday through Friday, shifts vary between 7:30a-4p, 9a-5:30p, 9:45a-6:15p, with hours subject to change based on practice’s needs.