Home Care Intake Coordinator

Home Care Intake Coordinator

Location: St. Louis, MO

Employment Type: Full-Time, In-Office

Salary: $18–$22 per hour

About Rockaway Home Care

Rockaway Home Care is a home care agency committed to providing compassionate, individualized care to patients in their homes and communities. Guided by our philosophy, "You're not a patient, you're family," we strive to create a supportive environment for both the patients we serve and the employees who make our work possible.

Our Home Care Intake Coordinators play an essential role in helping consumers access the services and support they need to remain comfortably and independently in their homes.

The Role

As a Home Care Intake Coordinator with Rockaway Home Care, you'll have the opportunity to make a meaningful difference in the lives of consumers and their families. With our commitment to providing high-quality, compassionate home care services, you'll be a vital part of our mission to help consumers navigate the enrollment process for Consumer Directed Services (CDS).

You'll serve as a primary point of contact for new referrals, ensuring consumer information is accurately documented, eligibility is verified, enrollment paperwork is completed, and referrals move forward efficiently.

If you're organized, dependable, detail-oriented, and passionate about helping others, we want to hear from you!

Your Organization. Your Communication. Your Impact.

We understand that a successful intake process requires more than completing paperwork. Clear communication, accurate documentation, consistent follow-up, and attention to detail are essential to helping consumers and their families move through enrollment.

As part of our St. Louis office team, you'll help ensure referrals are processed accurately and efficiently while providing a professional and supportive experience for everyone involved.

Compensation & Benefits

• Competitive Pay: $18–$22 per hour
• Employment Type: Full-time, in-office position
• Supportive Team: Work in a collaborative and supportive office environment
• Professional Growth: Opportunities for professional growth and development

Responsibilities

As a Home Care Intake Coordinator with Rockaway Home Care, you will support the intake and enrollment process for Consumer Directed Services (CDS), ensuring referrals are handled accurately, professionally, and efficiently.

Your responsibilities will include

• Receive and process new CDS referrals by phone, email, and fax
• Enter, review, and verify consumer information in internal systems
• Contact consumers and their families to explain the enrollment process and gather required information
• Verify eligibility and complete enrollment paperwork
• Follow up with consumers, families, and referral sources to obtain missing documents
• Maintain accurate records and ensure intake documentation is complete
• Communicate professionally with consumers, families, referral partners, and internal team members
• Track pending referrals and follow up to meet processing deadlines
• Identify missing information or issues that may delay enrollment and take appropriate action
• Help ensure a smooth and timely transition through the intake process

Qualifications

• At least one year of administrative, intake, data entry, or customer service experience preferred
• Healthcare or home care experience is a plus but not required
• Strong verbal and written communication skills
• Comfortable with data entry, Microsoft Office, and learning new computer systems
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Strong follow-up skills and a proactive approach to problem-solving
• Self-motivated, dependable, and able to work independently
• Professional, courteous, and team-oriented approach

Apply Today

Ready for a Home Care Intake Coordinator opportunity where your organization, communication, and attention to detail can make a meaningful difference?

Join Rockaway Home Care and help consumers and their families navigate the Consumer Directed Services (CDS) enrollment process in St. Louis, Missouri.

Apply today to become part of our supportive office team and contribute to a smooth, efficient, and compassionate intake experience.

Rockaway Home Care is an Equal Opportunity Employer.