Patient Access Representative (Admitting Department - Labor Pool)
How this pay compares
This posting states $16.20–$21.08 an hour. Open patient access representative jobs in Virginia post a median of $20.71 an hour, the middle half $20–$21.29, across 65 jobs that state their pay, so this one is below the middle half of what they post. Patient access representatives employed in Virginia earn a median of $21.29 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).
Patient access representatives in Virginia: pay by town and employer
Workplace injuries
Riverside Hospital Services in Newport News reported 6 work injuries and illnesses to OSHA for 2025 over 1,853,458 hours worked: 0.6 per 100 full-time workers, against 5.1 per 100 full-time workers at general hospitalsnationwide. With its hours, the best estimate leaning on similar sites is 0.8 per 100 full-time workers. None describe violence by a patient, resident or client in the case's own words. This is the employer's own report. Workplace injuries by employer.
Medicare rating of Riverside Regional Medical Center
Medicare gives Riverside Regional Medical Center 3 of 5 stars (Jul 2026; Virginia's hospitals average 3.7). 80% of its patients said their nurses always communicated well (the middle US hospital: 79%). Medicare did not cut its pay for patient harm in fiscal 2026. Its central line bloodstream infections ran 83% below predicted by Medicare's measure. Patients' ratings of their care, not employees' of the job. Its other hospitals · Virginia hospitals by rating.
Patient access, front desk and medical coding jobs in our research
- How long these jobs stay listed: Median days to removal 14.0 days · Still listed at 7 days 65.4%
- Applicant demand per open job on this site (1.00x is the average job): Index 4.78x · Clicks 232
- How often these jobs state their pay: Jobs stating any pay 49.8% · Stating an hourly rate 44.6%
From every open job we read and every apply click on this site, as of 11 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
Newport News, Virginia
Hiring Range
$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Hours: Labor Pool (as needed)
Overview
Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.
What you will do
- Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
- Ensures all necessary demographic and financial data are obtained and documented into the system.
- Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
- Works daily reports and account work queues to ensure the integrity of the registration data.
- Handles patient inquires related to registration.
- Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
- Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
- Completes forms and collects documents as needed based on the registration type.
Qualifications
Education
- High School Diploma or GED, (Required)
Experience
- 1 year Billing/Customer Service/Patient Registration (Preferred)
Licenses and Certifications
- Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .
From Riverside Health's job posting, checked 12 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Riverside Health
Riverside Health hires nurses, nursing assistants and imaging techs in Riverside Regional Medical Center - Newport News, Newport Square Professional Center - Newport News and other towns in Virginia.
Hires in VirginiaPay on its listings: 94.3% of its open jobs state an hourly rate
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