CLINICAL LEAD - Certified Medical Assistant

Premier Gastroenterology Specialists

FT / 80 hours per pay period

Organizational Standards

 Possess skills, knowledge, and abilities to reach the mission, vision, and values of Premier Health.

 Demonstrates traits and behaviors including, but not limited to, Focusing on Patients/Customers, Walking the Talk, Being a Partner, Adding Skills/Abilities, Working Independently

 Performs in such a way to honor our values of ICARE (integrity, compassion, authenticity, respect, excellence)

 Provides a positive and professional representation of the organization.

 Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.

 Maintains standards for a clean and quiet patient environment to maintain a positive patient care experience.

 Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.

 Participates in ongoing quality improvement activities.

 Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.

 Complies with organizational and regulatory policies for handling confidential patient information.

 Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.

 Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.

 Reports to work as required.

Essential Duties & Functions

• The first point of contact for clinical staff to discuss/address patient concerns utilizing HEART method and escalating to management as needed

-Oversee training of new staff and update current staff on new policies and protocols, as well as competencies.

• Work closely with team members to identify and streamline workflow issues.
• Monitor operations metrics
• Manage and maintain safety and infection control requirements
• Manage medications within the practice including checking for expiration dates, discarding and documenting
• Assist Management with assigned tasks.
• Responsible for any minor day-to-day problems, template changes
• Provide leadership presence in the office for accountability and support
• Responsible for ensuring appropriate flow of patients throughout practice
• Assign daily tasks to teams
• Order medical supplies including ordering and rotating stock for the practice
• Coordinate MA/PCA staff schedule, incorporating time off/coverage
• Coordinate qGenda/provider on call schedule
• Assist with clinical problem problem solving and areas of concern to increase efficiency and quality
• Work with other teams to optimize administrative processes and improve efficiency including clinical staff and providers
• Other duties as assigned

Qualifications

Education

Minimum Level of Education Required: High School completion / GED

Additional requirements:

 Type of degree: Medical Assisting diploma

 Area of study or major: Medical Assisting

Licensure/Certification/Registration

 MA Certification

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior job title or occupational experience: Certified Medical Assistant

Prior specific functional responsibilities: Prior exp scheduling, MCR duties, EPIC