Full-Time Patient Services Associate/Patient Access - Brooklyn

NYU Langone Hospital - Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary

We have an exciting opportunity to join our team as a Full-Time Patient Services Associate/Patient Access - Brooklyn.

In this role, the successful candidate Performs diversified duties in the patient access departments. Duties will vary depending on the needs of the work in the specific area. Duties include but are not limited to: coordinating registration and ED unit clerk functions, triaging and reviewing daily work to ensure prioritization and minimal backlog, insurance verification, financial assistance assessment, billing and follow up activities.

Job Responsibilities

• Complies with HIPAA, OSHA, JCAHO, NYU policies and procedures
• Admitting Office:
• 1.Performs registrations/admissions promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing charts and labels, and escorting patient to unit when necessary, in an accurate and timely manner.
• 2.Ability to accurately change names, change patient types and transfer patients
• 3.Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
• 4.Screens patients to determine eligibility for Medicaid and refers accounts to Medicaid Area
• 5.Verifies insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools and accurately updates account accordingly, on a timely basis
• 6.Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account accordingly, on a timely basis
• 7.Answers questions and provides information regarding the medical center's policies and procedures related to admitting, outpatient services, and financial matters, distributes patient handbooks, and charity care/Medicaid information
• 8.Interprets hospital regulations to patients
• 9.Makes decisions to facilitate departmental workflow in presence or absence of supervisor
• 10.When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgement of receipt of notice
• 11.Maintains appropriate documentation of expirations, filing of death certificates and organ donation in an accurate and timely manner
• 12.Facilitates bed procurements, patient transfers, performs bed rounds and maintains bed board in an accurate and timely manner
• 13.Prepares admission folders, print reports, census and schedules
• Insurance Verification :
• 1.Verifies insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient/insurance records including correction and updating of demographic and insurance information and verification.
• 2.Ability to add insurance accurately
• 3.Screens patients to determine eligibility for Medicaid and refers accounts accordingly
• 4.Verify insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools, to insure that number and plan is correct, correct if necessary and update account on a timely basis
• 5.Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account on a timely basis.
• 6.Prepares admission folders, pulls discharge folders and files accounts daily
• 7.Reviews and completes MSPs as required
• 8.Coordinates the daily workflow to ensure that accounts are completed timely and accurately
• Emergency Department:
• 1.Performs registrations of emergency room visits promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required.
• 3.Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing chats and labels.
• 4.Screens patients to determine eligibility for Medicaid, provides self-pay patients with Charity Care and Medicaid notice, and refers accounts to Medicaid Area
• 5.Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
• 6.Verifies insurance and obtains EMEVS authorization for all Medicaid patients and updates account
• 7.Completes inpatient admissions for patients admitted through the ED timely and accurately. This includes securing missing information, procuring bed assignment and updating computer system
• 8.Tracks patients in the ED
• 9.Enters charges, updates physician fields prepares charts for the medical records department and maintains ED Log in a satisfactorily manner
• 10.Answers phones in a timely manner, refers calls and pages appropriate parties.
• 11.Answers questions and provides information regarding the medical center's policies and procedures related to admission, distributes patient handbooks and Medicaid application information letter
• 12.When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgment of receipt of notice.
• 13.Places laboratory and radiology orders and assures that clinical results are placed in ED chart, as needed
• 14.Accurately complete the Admission Consult Sheet for all admitted patients, including following the Voluntary Physician Referral Program procedures
• 15.Works cooperatively with Emergency Department and medical center staff
• 16.Coordinates the daily workflow to ensure that ED accounts are processed accurately and timely.
• Medicaid Financial Counseling:
• 1.Conducts face to face interviews with patients or their respective representatives in a courteous and professional manner for the purpose of screening patients to determine eligibility for financial programs (Medicaid, Hill Burton)
• 2.Obtains appropriate documentation on a timely basis to support application
• 3.Accurately prepares application for submission
• 4.Processes and submits application on a timely basis
• 5.Enters and updates insurance and patient information timely and accurately into all computer systems
• 6.Refers accounts as appropriate, and in a timely manner, to Supervisor for referral to collectionPrints and manages work lists, patient letters and Medicaid Correspondence
• 7.Use insurance management functions to update account and prepare claim for billingCoordinates the daily workflow to ensure that accounts are completed timely and accurately
• Performs any additional duties related to Patient Accounts, Admitting and/or Finance as directed
• Is willing to extend beyond basic duties in critical situations
• Works effectively in unfamiliar situations and responds positively to change
• Speaks clearly and writes in a well-organized manner
• Assists in the training/re-training of staff
• Maintains productivity and quality statistics, reviews assigned daily work
• Orders, receives and maintains adequate forms, supplies, and charts necessary for the functioning of the department
• Charity Care Policies and Procedures
• Maintains accurate information regarding insurances, contacts and insurance coverage, as well as the institutions
• Performs general office duties such as adding toner and paper to printers, filing, answering telephones, transmitting messages, opening, sorting and delivering mail, as required.
• Maintains computer skills
• Utilizes all available resources to reach sound decisions
• Accepts direction from Supervisor willingly
• Completes goals and assigned projects in a timely manner
• Meets annual mandatory education requirements
• Meets attendance & punctuality guidelines
• Fosters an environment that promotes teamwork
• Cooperates in working with co-workers, other medical center staff, and outside agencies
• Works with others toward shared goals including participation in department problem-solving and improvement activities
• Demonstrates an awareness of and respect for co-workers/patients' cultural background, treating people with fairness and respect

Minimum Qualifications

To qualify you must have a High School Diploma or equivalent required. 2+ years relevant experience. Strong customer service and communication skills. Proficient in MS Excel, Word, and Outlook. Familiarity or prior experience with office setting. Prior customer service experience. Must be articulate with good interpersonal skills. Must have knowledge of computer keyboard able to type a minimum of 20 words per minute. Must be able to accurately enter data. Willingness to devote the time required completing assigned tasks on schedule.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital - Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital - Brooklyn is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal . NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $53,575.23 - $53,575.23 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here