Patient Services Representative - Pediatrics (Weekdays, Full Time)
MercyMercy Clinics of Springfield and CommunitiesFull timePosted 1w agoStill open, checked every night- Weekdays
How this pay compares
This posting does not state an hourly rate. Open patient access representative jobs in Missouri post a median of $20.37 an hour, the middle half $19–$20.69, across 41 jobs that state their pay. Patient access representatives employed in Missouri earn a median of $18.72 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).
Patient access representatives in Missouri: pay by town and employer
Workplace injuries
Mercy Hospital Springfield in Springfield reported 216 work injuries and illnesses to OSHA for 2025 over 7,559,825 hours worked: 5.7 per 100 full-time workers, against 5.1 per 100 full-time workers at general hospitalsnationwide. 11 of them describe violence by a patient, resident or client in the case's own words. This is the employer's own report. Workplace injuries by employer.
Medicare rating of Mercy Hospital Springfield
Medicare gives Mercy Hospital Springfield 3 of 5 stars (Jul 2026; Missouri's hospitals average 3.1). 74% of its patients said their nurses always communicated well (the middle US hospital: 79%). Patients' ratings of their care, not employees' of the job. Its other hospitals · Missouri hospitals by rating.
Patient access, front desk and medical coding jobs in our research
- How long these jobs stay listed: Median days to removal 14.0 days · Still listed at 7 days 66.2%
- Applicant demand per open job on this site (1.00x is the average job): Index 4.76x · Clicks 223
- How often these jobs state their pay: Jobs stating any pay 50.0% · Stating an hourly rate 44.8%
From every open job we read and every apply click on this site, as of 9 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
Find your calling at Mercy!
The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.
Position Details
O'Reilly Pediatrics Center Springfield South
6375 S. Innovation Avenue
Springfield, Missouri
Minimum Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities
- Strong verbal and written communication skills.
- Proficiency in basic computer skills, including data entry and word processing.
- Excellent customer service skills.
- Accuracy and attention to detail.
- Ability to maintain confidentiality and follow privacy policy/procedure.
- Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
- Attend and complete Clinic Core Front Desk Training post-hire.
Physical Requirements
- Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
- Position requires standing and walking during each shift.
- Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Preferred Qualifications
Experience: One year of applicable medical office experience.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
From Mercy's job posting, checked 9 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Mercy
Mercy is a health system with 55 (source: Mercy, About Mercy) acute care and specialty hospitals, more than 1,000 (source: Mercy, About Mercy) physician practice and outpatient locations and 50,000+ (source: Mercy, About Mercy) caregivers in Arkansas, Illinois, Kansas, Missouri and Oklahoma. Source: Mercy, About Mercy
Based in Chesterfield, MOHires in Missouri, Arkansas, Oklahoma, KansasPay on its listings: 3% of its open jobs state an hourly rate
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