Receptionist - PRN

Receptionist - PRN

Hays, KS I Nights/Weekends

At KVC Health Systems and Camber Mental Health, we believe that the heart of our work is helping people. As a Receptionist, you are the essential first point of contact for patient families, visitors, and future employees, playing a vital role in creating a safe and welcoming atmosphere from the moment they walk through our doors. We are deeply committed to the wellbeing of our team; KVC is proud to maintain a work wellbeing score of 86 on Indeed, reflecting a culture that prioritizes professional support, authenticity, and a shared mission of healing.

Position Summary

The Receptionist ensures a professional and secure environment at our hospital and residential locations. You will serve as the face of the organization, greeting families and visitors, managing security protocols - including background screenings and visitor badges - and ensuring that the lobby remains a safe, calming space. This role requires an individual who can balance high-level customer service with administrative efficiency, answering multi-line phones and providing critical clerical support to the clinical and administrative teams.

Essential Duties and Responsibilities

• Greet and screen all visitors professionally while strictly adhering to security protocols, such as managing logs and issuing site-specific badges.
• Operate a multi-line phone system to answer, screen, and route incoming calls efficiently to the appropriate staff members.
• Maintain a secure and confidential environment for all sensitive information, adhering to HIPAA and KVC privacy policies.
• Provide administrative support, including filing tasks for patient charts, medical files, and variance reports.
• Perform typing and keyboarding tasks for professional correspondence, reports, and various administrative projects.
• Manage the distribution of incoming and outgoing mail and coordinate delivery of essential packets.
• Ensure the lobby and front desk areas remain presentable, clutter-free, and clean to provide a professional environment for all.
• Practice conduct that displays respect for all colleagues and community stakeholders, acting as a role model for the children and families we serve.

Minimum Requirements

• All employees must be at least 20 years of age.
• Education : High school diploma or general education degree (GED) from an accredited institution.
• Licensure : Valid driver’s license and auto insurance are required.
• Experience : One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Language : Ability to communicate effectively in English (verbal and written) to conduct official business.
• Technical Skills : Intermediate knowledge of Microsoft Word and Excel is preferred.

KVC Values and Expectations

Our character is built on authenticity and compassion. We expect our staff to be solutions-focused and build upon the strengths of those around them. Our daily work is guided by:

• The heart of our work is helping people.
• Family connection drives our culture.
• Collaboration fuels our improvement.
• Urgency and innovation mark our approach.
• Diverse perspectives are key to our progress.
• Always asking, "What would you want for your child?"

Physical and Safety Requirements

As this is a safety-sensitive role within a behavioral health environment, the following requirements apply:

• Physical Demands: Regularly required to stand, walk, and communicate. Must be able to reach, climb, balance, stoop, kneel, or crawl.
• Lifting: Ability to lift 10 pounds regularly, 25 pounds frequently, and up to 75 pounds occasionally.
• Alertness: Must maintain appropriate alertness to perform duties safely and respond to changing conditions.
• Crisis Management: Must be able to use sound judgment, maintain professional boundaries, and de-escalate crisis situations as trained.
• Training: Successful completion of required training, including crisis prevention/intervention and safety hold training, is a condition of employment.