Coordinator, Pharmacy Supply

Job Summary

Develop and coordinate the promotion, marketing and sales of non-prescription over-the-counter (OTC) medications and health-related supplies provided to customers via KP Pharmacies. Develop, implement and oversee inventory management practices for controlled and legend drugs to ensure asset protection while maintaining safe and effective storage and handling to meet all regulatory and compliance measures. Provide oversight and direction in the technical aspects of pharmaceutical care and intravenous pharmaceutical compounding, in collaboration with the healthcare team.

Essential Responsibilities

• Develop, recommend, coordinate and oversee the implementation and execution of innovative and effective marketing and product promotion strategies for OTC medications, sundries and health-related supplies and products available for purchase in KP Pharmacies to increase sales to a predefined percentage of revenue. Serve as a liaison to multiple departments within and outside of pharmacy services to organize and coordinate pharmacy inventory in a cost effective manner; develop, implement and evaluate ongoing design and workflow changes that improve the productivity, service and resource utilization. Maintain sound asset management practices and routinely communicate the importance of asset accountability. Coordinate and evaluate area-wide programs and projects as assigned e.g. quality improvement, quality assurance, member service, etc. Assist in implementation and execution of programs to enhance inventory management and ensure effective product strategies consistent with department and program goals, objectives, strategies and missions. Coordinate smooth transitions of new products, formulary product changes, backorders, recalls, shortages and discontinued products. Manages data-tracking strategies and technologies.
• Communicate with pharmacy and other department managers and staff to build positive working relationships and assist in coordinating effective and timely departmental operations. Monitor and sustain pharmacy services in compliance with state and federal laws, all regulatory bodies, established quality standards and organizational service standards. Assist in the provision of satisfying pharmacy services to all Kaiser Permanente members; implement and monitor customer satisfaction measures. Personally investigate, respond and resolve customer inquiries and concerns within the location.
• Integrate and effectively coordinate location pharmacy services with other departments, physicians, other health care professionals and medical office/medical center administration; maintain a productive, collaborative working relationship within the department and the facility; identify and report issues; assist in resolving such issues where appropriate. Develop and implement programs that support the departments strategic plan and the programs quality of care objectives and strategies.
• Provide high quality service and information in response to customer inquiries. Appropriately and effectively influence priorities of Pharmacy Services within the Regional Pharmacy Department to achieve the mission and goals of the Department and KPNW. Perform additional duties as assigned.