Patient Access Specialist Lead - Full Time - Days

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• High School High School Graduate or Equivalent
• Associates degree preferred or equivalent work experience in feld

Experience / Qualifications

• BLS certification through the American Heart Association for Healthcare Providers.
• Minimum of two years of healthcare experience in the outpatient setting or hospital / health system call center setting.
• 2 years of experience with insurance plans including Medicare, HMO's and PPO's required.
• Knowledge of outpatient procedures and medical terminology required.
• Excellent phone etiquette, customer service skills, and computer skills. Ability to exercise good judgment, time management skills and follow appropriate procedures when setting priorities and handling stressful situations.
• Knowledge of Healthcare Scheduling Software / Hospital EMR Preferred.
• Excellent written and verbal communication skills.
• Ability to work under stressful situations.
• Knowledge of Federal and third-party payor requirements.
• Reliable transportation as the position requires travel to and between different Jupiter Medical Center outpatient entities and the Jupiter Medical Center main campus.

Position Summary

This position serves as support to Jupiter Medical Center’s outpatient Breast Center. The position will work with the department leader to identify areas of need and provide support to these areas and functions.

• Supervises Patient Access Specialist personnel.
• Participate in the training of new Patient Access staff and identify/address areas of concern.
• Makes assignments for Patient Access staff, assess workload, evaluates staffing needs and make arrangements for coverage
• Oversight of EPIC schedules to include templates and appoinment confirmations.
• Obtaining demographic, insurance, and clinical information to ensure an accurate and complete registration.
• Performing insurance verification, data collection, and documentation.
• Identifying patient financial responsibilities and collecting applicable payment.
• Acting as liaison to all internal and external customers to facilitate access to hospital services.
• Initiating contact with insurance companies for verification of benefits and authorization of outpatient services.
• Coordinating resources including Physicians, staff and equipment for scheduled exams.
• Pre-registering and verifying patient appointments for scheduled services.
• Comply with and support all JMCPG and JMC policies and procedures.
• Performs other duties as assigned.

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

Requires sitting for long periods of time, also stooping, bending, standing, and stretching. Must have manual dexterity for typing and computer data entry. Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs. Travel as needed.

Threshold Requirements

• These threshold requirements are required and completed on a yearly basis.
• Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation.
• TB/PPD Surveillance Program
• Maintenance of required professional licensing and/or certification(s).

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.

I have seen this job description in its entirety and its completed form.

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