IDD Housing Case Manager - Bilingual preferred

Salary Range: $26.00 - $31.20 per hour

Position Summary

The IDD Housing Case Manager integrates intake, case management, housing navigation, and payment processing to support adults and children with intellectual and developmental disabilities (IDD) and their families in achieving housing stability after experiencing homelessness. Grounded in principles of disability justice and self-determination, this role serves as a central point of contact for clients, partnering with them as experts in their own lives to provide assessments, referrals, and direct assistance. Responsibilities include processing payments on behalf of clients, guiding them through resource navigation, and delivering trauma-informed, person-centered case management services that center dignity, choice, and autonomy.

This role requires working with the IDD Housing Navigator to build strong relationships with host home providers, landlords, residential agencies, community partners, and clients while ensuring compliance with program guidelines and documentation standards.

Bilingual in Spanish is a plus but not required.

This is a full-time, permanent position, requiring up to 37.5 hours per week.

JFS offers competitive pay and benefits, including medical, dental, vision, health savings account, flexible spending account, Legal/ID Theft, supplemental insurances, agency-paid Life/LTD, Employee Assistance Programs, 401(k), 15 paid holidays, 8 hours of volunteer hours to use in different programs at JFS, and a generous leave program.

Essential Functions *

• Practices solidarity with the disability community by promoting self-advocacy, respecting informed choice, challenging ableist barriers within systems, and amplifying client voice in housing and service planning decisions.
• Provides housing-focused stabilization case management to help clients secure permanent housing and maintain housing stability
• Partnering with clients on goal setting and acquiring vital documents
• Conducts client intake and eligibility assessments
• Supporting clients to navigate and self-advocate through disability determinations and enrolling in Medicaid SLS waiver and Home and Community-Based Services.
• Works with IDD Housing Navigator to help clients access affordable housing options, mediating with landlords, host home providers, and residential agencies, and applying for housing voucher programs.
• Works with IDD Housing Navigator to assist clients with rental assistance, lease-up processes, and tenant/landlord mediation.
• Connects clients with long-term services and support, including food access, transportation, benefits counseling, employment, recreational, and health services
• Providing crisis intervention case management that addresses basic needs and leads to stabilization
• Connecting clients with employment opportunities and/or income pathways like SSI/SSDI applications.
• Develops, implements, monitors, and modifies service plans with clients.
• Ensure clients remain responsive to client-identified goals and priorities throughout program participation.
• Develops exit plans and guides clients to transition successfully from the program.
• Provides crisis intervention, and supportive services to assist clients in reaching housing stability goals.
• Inputs client information into databases as required.
• Collaborates with other case managers, doctors, organizations, caregivers, family members, etc. to develop creative solutions to complex problems for participants.
• Models respectful, anti-ableist, and dignified interactions with clients, promoting autonomy, trust, and equitable relationships across each client’s support network.
• Requests financial approval for services of the program based on assessment of need and availability of resources.
• Maintains accurate case records in required CRMs; documents client contacts and progress to ensure accountability.
• Allows new staff and interns to shadow and to sit in with client appointments.
• Works to ensure proper completion of paperwork and adherence to grant eligibility.
• Assists with reporting as needed by providing client testimonies.
• Collaborates with community partner agencies.
• Participates in other funder required committees/workgroups as needed.
• Participates in staff trainings as required.
• Uses creativity and innovation in service delivery.
• Maintains confidentiality of client and agency information.
• Becomes familiar with and navigates assistance through relevant grants and funding currently being utilized by JFS.
• Assists with special department programs.
• Other duties as assigned.

Requirements

Qualifications

Education/Experience

• Preferred one plus years’ experience working with adults with IDD.
• Preferred three plus years’ experience as a Social Case Worker for a public or private agency.

Other

• Demonstrated commitment to disability inclusion, equity, and person-centered practice; lived experience or strong allyship with the disability community is valued.
• Fluency in Spanish is highly valued, but not required.
• Commitment to supporting individuals with and without criminal backgrounds.
• Knowledge and understanding of the Denver metro area resources is preferred.
• Strong communication, organizational, and interpersonal skills.
• Ability to interact effectively as a team member and independently with agency staff and with a diverse client base.
• Ability to navigate effectively in a fast-paced environment.
• Must be proficient in Microsoft Office Software.
• A valid driver's license, access to reliable transportation, and proof of auto insurance are required. Employees must maintain a driving that meets agency insurance requirements and be able to travel to multiple sites or community locations as part of regular job duties.
• Mileage reimbursement is provided in accordance with agency policy.

Certification/Licensing

• None.

Supervisory Responsibilities

• None.

Work Environment

• Off-Site & In-Office Position: Work primarily takes place in the community with routine requirements to be at the home office at 3201 South Tamarac Dr., Denver 80231. Work hours are generally during regular business hours, with occasional flexibility required to support agency needs.
• Essential physical requirements: Frequent sitting and typing. While performing the duties of this job, the employee is regularly required to use standard office equipment. The employee is regularly required to travel between sites (with and without clients), communicate effectively, and use standard mobile equipment.
• Physical effort/lifting: The employee may occasionally be required to lift up to 10 pounds.

JFS EEO Statement: JFS is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. JFS does not discriminate against applicants or employees based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military status, or any other status protected by federal, state, or local law.

COVID-19 Vaccination Requirement: Jewish Family Service of Colorado serves vulnerable populations. To help protect the health and safety of our clients, employees, volunteers, and community, completion of the primary COVID-19 vaccination series is required prior to the start of employment.

Agency Overview: JFS is a nonprofit human services organization that serves anyone in need, regardless of their circumstances or religious beliefs. We believe in a shared responsibility to support impactful changes throughout our community. Founded 154 years ago, we offer more than 30 programs and services, including food security, housing stability, mental health counseling, aging care, employment support, disability services, and farming. JFS takes a holistic approach, assessing the various needs of the individual or family and providing the appropriate services, all from one organization. We continuously evaluate the evolving challenges of our community and adapt or develop programs that respond to the resulting needs.