Scheduler-Infusion

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Rotating

Monday-Friday

7:45am-4:45pm and 8:00am-5:00pm

*No weekends or holidays

WORK LOCATION

Cancer Center – 2601 Ferry St

KEY RESPONSIBILITIES

• Schedule and coordinate infusion appointments based on treatment plans, medication requirements, provider orders, and patient-specific needs.
• Manage chair utilization to optimize capacity, reduce scheduling gaps, and prevent overbooking.
• Coordinate infusion appointments with provider visits, laboratory services, pharmacy, financial clearance, and other ancillary departments.
• Review and adjust schedules to accommodate urgent treatment requests, cancellations, reschedules, and changes in patient care plans.
• Serve as the primary point of contact for patients regarding infusion scheduling, providing timely communication and support.
• Collaborate closely with nurses, providers, pharmacists, and administrative staff to ensure seamless coordination of care.
• Monitor scheduling accuracy and identify opportunities to improve patient access and operational efficiency.
• Troubleshoot scheduling conflicts and proactively resolve issues to minimize delays in treatment.
• Maintain accurate documentation and scheduling records in accordance with organizational policies and procedures.
• May obtain related documentation (e.g., patient information, insurance coverage).
• Coordinates scheduling with other departments and facilities.
• Ensures optimal utilization of patient facilities to successfully support patient care.
• Maintains a variety of related records, code charges, etc. and performs related clerical & administrative duties.
• Ensures timely receipt of written orders and verifies that orders meet compliance guidelines as a quality assurance measure.
• May be responsible for charge audit functions for the department.

REQUIREMENTS

• High school diploma or equivalent required.
• Requires basic computer skills.
• Requires general knowledge of medical terminology and general anatomy in order to recognize and accurately record requested examinations and diagnoses.

PREFERRED QUALIFICATIONS

• Medical office experience preferred.
• Knowledge of insurance verification preferred.
• Knowledge of Cerner scheduling preferred.
• Scheduling experience preferred.
• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.