Treatments Coordinator / Assistant Manager (Dental)

We are looking for a person who loves working with patients to make sure they can get the treatment they need. Are you great at helping patients understand their options and why the treatment is important to their health and well-being? Are you looking for a challenge and the chance to be part of a true team environment where you can constantly learn and grow?

KNOWLEDGE, SKILLS, AND ABILITIES

• In-depth knowledge of dentistry and ability to describe procedures in simple language
• Superb communication skills
• Familiarity with computer systems
• Customer service skills
• Self-directed
• Excellent telephone skills
• Influencing/negotiation skills
• Organizational skills
• Familiarity with ADA codes
• Creative problem-solving skills
• Keen understanding of scheduling and financial systems
• Ability to function within a team environment as a supportive and positive contributor
• Meets daily, weekly monthly and quarterly case acceptance and completion ratios for significant
treatment
• Maintains appropriate A/R ratio and A/R breakdown according to the Annual Plan goals for
the practice
• Positive patient reviews of the patient experience
• No-show and cancellation percentage less than 5%

RESPONSIBILITIES

• Ensure patients understand their treatment plan.
• Handle objections to proposed treatment.
• Present case fees and financial options to patients to facilitate the decision to say “yes.”
• Present or co-present the treatment plan and consent.
• Educate patients, as necessary, regarding their dental benefits.
• Determine dental benefit eligibility, limitations, and payment estimates necessary to
facilitate financial arrangements.
• Ensure patients are up-to-date on their financial obligations.
• Ask satisfied patients for a referral/online testimonial.
• Write or call patients that made a special impact on the office thanking them for being a
patient.
• Complete Daily 5 checklist for your role each day.
• All front office team members need to look for projects to stay busy during slow periods.
• Proactively communicate with the back office so they know any changes in the patient’s financial status.
• Participate in huddles by providing vital information for customer service and case acceptance.
• Fully utilize administrative time to prepare for the next day.
• Embody the practice philosophy in all actions and decisions.
• Assist in maintaining the reception area and front office in a neat, orderly, and welcoming
condition.

LEADERSHIP/SELF-DIRECTION RESPONSIBILITY

It is expected that the Treatment Coordinator will perform any function asked of them knowing that they will never be asked to do anything that is illegal, immoral, or unethical. We stand by the vision of the organization to provide an atmosphere of continuous learning and of mutual support where everyone bands together as a team to provide the utmost in care to our patients while honoring each other.

All your information will be kept confidential according to EEO guidelines.

Benefits

• Medical, dental and vision insurance
• Paid time off
• Sick days
• Tuition assistance
• Childcare assistance
• 401K
• Weekends to spend with your family