Scheduling Coordinator / Customer Service

At Homewatch CareGivers' our Mission Statement is “to preserve dignity, protect independence, and provide peace of mind to our clients and their loved ones by providing exceptional home care”. We are currently seeking Compassionate Candidates for a Client Care Coordinator Position, who will fulfill our mission in their daily tasks by providing diligent care to each of our clients and caregivers. HomeWatch CareGivers provides non-medical care, companionship and personal care and assistance in activities of daily living in the homes of our clients or at their bedside. Seeking a Compassionate Person to become a part of HomeWatch CareGivers, West LA, Administrative Team.

Client Care Coordinator Responsibilities

• Develop and maintain relationships with Current and Perspective Clients and CareGivers

Answer phones and either assist the caller or direct them to the appropriate party.

Copy, Fax, Email, File

Maintain Client and Caregiver Files both Electronic and Hard Copy

• Communicate and Document Client/Caregiver conversations

Keep Accurate Records

Scheduling and Matching CareGivers to Clients

• Use Scheduling Program Technology for handling Prospects / Clients and Applicants / Employees
• Work closely with our Client Care Team
• Make contact and maintain relationships with, senior-related referral sources.
• Ensure a concierge level experience for every client despite the challenging nature of many situations.
• Follow up with clients and caregivers about the level of service they received.
• Participates in on-call rotation as assigned.
• Participates in client case conferences as requested by immediate supervisor

Participate in Caregiver counseling processes

Ability to both Give attention to detail and prioritize tasks

• Provides transparent communication to all clients for any status updates and ensures that the office is informed regarding any client updates.

Work with Deadlines

Client Care Coordinator Responsibilities are not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Client Care Coordinator Candidates should meet the following requirements:

• 1-3 years experience in a Home Care office setting
• Register with the State of California as a Home Care Aide with Live Scan Fingerprinting
• Bi-Lingual Preferred
• Strong experience in record keeping, insurance forms & collecting AOBs, POA’s, ICD9s
• Demonstrated strong leadership skills and outstanding people management skills
• Must be self-motivated and driven to consistently meet or exceed established goals
• Your own reliable vehicle and valid driver's license
• Exceptional customer service skills, written and verbal communication skills
• Experience in the healthcare industry