Outpatient Admissions Representative II: Rehab Administration

Primary Duties and Responsibilities

The Representative II is responsible for following Federal, State and Local guidelines and works directly with patients and clinical teams for delivery of services to include but is not limited to: registration, scheduling, verification of insurance, collection of patient payments, the patient experience and communicating with internal departments. The Representative II is proficient in the application and systems that may include but not limited to: Affinity, Passport, Chartmaxx, EPIC and/or other supporting information systems.

The Representative II will have extensive knowledge in all roles of registration for the area they support. Provides feedback to leadership regarding opportunities and goals for the department. Volunteers and assists leadership in special projects. Acts as a resource and provides guidance to new employees, offering assistance and direction to less experienced team members.

Education and Experience

• High School diploma or equivalent required.
• Minimum one (1) year clerical experience, medical terminology, including filing, computer skills and basic telephone skills required.
• Minimum one (1) year medical front office experience, preferably within an acute healthcare system environment required.
• High level of computer keyboarding skills for data input required.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel required.

License Required

• N/A

License Preferred

• N/A

Certifications Required

• N/A

Certifications Preferred

• N/A

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/ .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.