Front Office Lead: Sleep Center

Primary Duties and Responsibilities

• The Front Office Assistant Lead performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff.
• Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards.
• Greets visitors and answers telephones.
• May collect Copays, close the Cash Drawer and prepare Month End deposits.
• Collects initial demographic and clinical patient information and accurately enters into the medical record.
• Compiles and prepares charts.
• Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
• Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
• Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information.
• Ensures the patient chart has all the required paperwork prior to the patient’s procedure.
• As directed by medical staff orders patient tests to be performed as needed during patient stay.
• The Lead Front Office Assistant displays and practices a work-style that reflects the mission, vision and values of Hoag and Clinics and participates in the continuous quality improvement process.
• Maintains a working knowledge of departmental policies and procedures including the use of specialized instrumentation, Quality Control requirements and preventative maintenance.
• The Lead is proficient with software applications necessary to perform job functions and trains others.
• Initiates the first level of insurance verification when registering a patient.
• Provides lead direction to assigned office staff and provides performance feedback to the Supervisor.
• Troubleshoots and problem-solves quickly and effectively.
• Conducts and documents Department orientation for new employees within 30 days from hire.
• Acts as Hoag Ambassador to patients, visitors, staff, physicians, vendors and the community.
• Local travel may be required.

Education and Experience

• High School Graduate or equivalent required
• Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems required
• Clerical experience to include filing, calculator, and telephone skills required
• Strong problem-solving and trouble-shooting skills required
• Proven ability to communicate effectively / interface with staff, physicians, vendors, patient and family required.
• Minimum three (3) years’ medical front office experience required
• Working knowledge of medical terminology and understanding of insurance procedures required
• Experience within an acute healthcare system environment preferred
• Spanish language skills preferred
• Bachelor’s degree in healthcare-related field preferred

License Required

• N/A

License Preferred

• N/A

Certifications Required

• N/A

Certifications Preferred

• BLS Certification

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/ .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.