Lead Direct Support Professional West

Position Title: Lead Direct Support Professional - Plymouth, Wayzata, Minnetonka, New Hope

Department: Program

Grade Range/Job Status: Full-time, Non-Exempt-Hourly

Reporting Relationship: Program Manager

Supervisory Responsibilities: Direct Support Professional

Typical Schedule: Must be willing and be able to work flexible hours/days, including evenings, overnights, weekends, and holidays.

Position Summary

The Lead Direct Support Professional will assist the Program Manager with administrative tasks in addition to providing daily support to people with intellectual and/or developmental disabilities living in Hammer & NER homes and apartments. Lead Direct Support professionals develop meaningful relationships and connections with individuals, providing them with a safe living environment and promoting life skills. All employees are expected to center, model and champion Hammer & NER’s core values: Person-Centered, Relational, Opportunistic and Stewardship.

Primary Duties and Responsibilities

• Administrative Support
• Promptly schedule medical appointments for residents served in the home or apartment program
• Promote communication and active lifestyle for residents by scheduling activities and events in the community
• Train Direct Support Professionals in the following areas:

o Documentation in Carasolva

o Emergency procedures

o Program specific duties including use of medical equipment, appliances, and finances

• Medication administration

o Documentation through Carasolva

o Auditing medication cabinet

o Order medications

o Works closely with nurse and pharmacy staff to ensure adequate medical supply and orders medication supplies as needed

• Daily Living Supports
• Maintain a clean environment in homes and apartments by following all cleaning and sanitizing rules posted in the apartment or home
• Assist residents with all daily living skills which may include:

o Bathing, showering, toileting

o Meal planning

o Money management

• Administer medications
• Assist residents to any scheduled medical appointments
• Communication
• Promptly respond to communications through outlook, Teams, and SharePoint
• Check program communications through SharePoint daily
• Collaborates with Program Manager to resolve performance issues regarding Direct Support Professionals.
• Promptly addresses any complaints and under the direction of the Program Manager follows procedures to resolve
• Immediately report all accidents, injuries, or illnesses, involving residents to the appropriate party (nurse, Program Manager, Program Emergency phone, Program Director or 911)
• Training and Compliance
• Must be effective in monitoring all assigned trainings are complete by due date
• Must be diligent in maintaining confidentiality and privacy by following HIPPA guidelines.
• Must adhere to the laws as a mandated reporter to protect vulnerable adults from abuse, neglect, and exploitation
• Attend all meetings scheduled by Program Directors or Managers
• Must meet the needs of each resident served in our programs to sustain quality of life and optimal care

Essential Knowledge and Qualifications

• Must be 18 years of age or older.
• Proficient in using computers and/or smart technology.
• Physical demands include:

o Ability to lift 40lbs (such as lifting a wheelchair into a van), pushing, or pulling an individual in a wheelchair or while assisting with personal cares

o Household chores and physical cares may include twisting/turning, kneeling/squatting, reaching, and assisting with pivot transfers.

o Operating specialized medical or adaptive equipment, including use of lifting equipment and driving a lift van.

• Exceptional interpersonal skills and ability to communicate effectively throughout the organization; must be fluent reading and speaking English.
• Ability to remain positive and foster a positive work environment while facing pressure or demands from multiple directions.
• Must be cleared by a background check through the MN Department of Human Services.

Requires a valid driver’s license and a driving record that meets insurance requirements; ability to drive an organizational vehicle.

• Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status.

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