Scheduler and Adminstrative Assistant

Benefits

• Competitive salary
• Flexible schedule
• 401(k)
• Company parties
• Dental insurance
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k) matching

Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others?

FirstLight® Home Care Colorado Springs is seeking a reliable, detail-oriented Scheduler to join our compassionate and fast-paced administrative team. The Scheduler plays a critical role in coordinating caregiver schedules, matching clients with the right team members, and ensuring smooth daily operations. This is a key position requiring strong organizational and customer service skills.

Scheduler responsibilities include:

Essential job duties for this position include the following items. Other duties may be performed as assigned or required

• Understand and adhere to established FirstLight Home Care policies and procedures
• Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
• Maintain proper staffing levels to ensure proper coverage for all clients
• Enter scheduling data, create and release weekly schedules for all assigned caregivers
• Maintain call-in, retention, and staff and client statistic reports
• Contact care providers and clients regarding day-to-day changes
• Discern client services required as outlined in agreements, urgent requests, and care plans
• Enter staff and client information into a database
• Maintain staff and client database (i.e. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge)
• Perform general office duties including but not limited to word processing, photocopies, files, shreds, sorting/distributing mail, providing reception coverage, telephone services, etc.
• Take calls after hours & weekends to handle emergencies and scheduling issues (1 night/week & 1 weekend every 4-5 weeks - on-call bonus offered)
• Be willing to train as a caregiver & cover occasional shifts in emergency situations (all administrative staff are trained caregivers)
• Stay current with changing technology, including software programs
• Adhere to all HIPAA regulations

The ideal candidate will have:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

• High school diploma or general education degree (GED), some college preferred but not required
• Two (2) or more years’ related experience and/or training; or equivalent combination of education and experience.
• Proficiency with Microsoft Suite and/or Google Suite required
• Experience with scheduling software preferred but not required
• Possess and maintain a valid driver’s license and maintain valid auto insurance
• Ability to effectively communicate through written and verbal language
• Ability to pass a criminal background check